What Is Your Experience of Using NHS 111 in East Sussex?

April 4, 2022

The local NHS is encouraging people to access the ‘right service at the right time’ and use NHS 111 as the first port-of-call when faced with urgent, but not life threatening situations.

The aim is to help patients and the public to access the right care, in the right place, more quickly.

Healthwatch is keen to hear people’s recent experiences of using NHS 111, online or by phone, so your stories may help us to better understand the effectiveness of the service.

Have you used NHS 111 in the last 12 months? If so, how was it for you?

Complete our short survey and tell us:

– Did the service meet your needs?

– What was good?

– What could be improved? 

The closing date for the survey is midnight on Sunday 15th May 2022.

How to take part:

You can complete the survey in the following ways:

Online: https://www.surveymonkey.co.uk/r/HWESNHS1112022

By phone: 0333 101 4007 (lines open Mon-Fri 10am-2pm)

By Post: The survey can be downloaded here and returned to us free of charge via email or the freepost address below

Support in completing the survey

If you would like assistance in completing this survey, require it in a different format or wish to complete it with a member of our staff over the phone, please contact us via
enquiries@healthwatcheastsussex.co.uk  or call 0333 101 4007.

You can return this survey to us free at:
Freepost RTTT-BYBX-KCEY, Healthwatch East Sussex, Greencoat House, 32 St Leonards Road, Eastbourne, East Sussex, BN21 3UT.

How will we use the findings?

Findings from the survey will be analysed and published in a report on our website (https://healthwatcheastsussex.co.uk/ ).

We will share these results, and our conclusions and recommendations with decision-makers, commissioners and service providers with the aim of enhancing health and care services in East Sussex.

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