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In May/June 2023, Healthwatch volunteers and staff reviewed a draft website for one of the three practices that make up Bexhill Primary Care Network [PCN].

Our aim was to was to undertake a ‘lay review’ and support Bexhill PCN in delivering an effective and engaging website which meets NHS, best practice and user requirements.

Each quarter we draw together public and patient experiences of health and care shared with us via enquiries to our Information & Signposting service, reviews on our Feedback Centre, public events and through our community and professional networks.

This document is a summary of the things we have heard about health and care, the issues we are monitoring and the actions we are taking.

Introduction

We are delighted to share ‘Together we’re making health and social care better’, our Annual Report for 2022-23.

It highlights how we have listened to the voices of the public, patients and partners and used people’s feedback, experiences and preferences to help shape health and social care in East Sussex, and across Sussex.

We have undertaken a range of projects and initiatives over the last 12 months to engage with a diverse range of individuals and communities living in different areas of East Sussex, and worked hard to share these experiences and preferences on health and care services with commissioners and providers so that they focus on meeting the needs of local people.

NHS Sussex Integrated Care Board (ICB) commissioned Healthwatch East Sussex (HWES) to carry out a pilot project to obtain feedback from residents in care homes about their access to healthcare and support services, with a particular emphasis on the Enhanced Health in Care Home scheme. This summary report identifies the key findings, recommendations and next steps.