Poor response to an emergency call.
One week ago called 111 at 0445. Faced recorded message saying what to do. Use online. All the time was talking about procedure forCOVID situation. Must have pressed over 8 buttons to get help But no go. As had difficulty breathing after constantly pressing buttons could not get through. Had to call 999 who attended in 1 and half hours. After initial assessment was taken to A&E. Had full assessment and returned home after 4 1/2 hours. Very disappointed with the service. Caused more anxiety that added to discomfort.