Long phone wait; no available appts
Phoned to get a same-day phone consultation for a relative in severe pain. I phoned as soon as surgery opened and lines were constantly engaged. Redialled 59 times before I got through to an automated service which told me I was 17th in a queue for my call to be taken. When I finally got through to a receptionist, was told there were no available appointments and to ring back tomorrow. I asked if I would be guaranteed an appointment if I rung the following day and was told no. Not acceptable.