Terrible.
Put in repeat prescription filling out all paperwork on 21/10/2019. On not receiving text alert when meds due, called Boots. Had to try several times as no-one answered the phone. When finally got through at 18:00 was told there were no records, which means my personal details have been lost by the pharmacy. Staff took all details and promised to request from GP and let me know. Following day unable to get answer on phone again until 13:00. Told GP surgery had said no paitient, turns out Boots staff had taken my name and birthdate incorrectly. Gave again, again promised to contact me. On third day unable to get answer, spoke to surgery again they have STILL not received request from Boots. I am now out of my anti anxiety meds, working til 20:30 today. The stress this pharmacy has caused, the confidentiality concern of my lost details, and their inability to sort this out is why I am making this complaint.