Poor communication
I use this pharmacy because it is closest to home and they are usually open until 8pm. They usually, but not always, send a text message when my regular prescription is ready. I rang them last week to check if my prescription was ready as I had not received a text. No answer - not unusual for this pharmacy and I assumed they were busy because of Covid pressure. I tried another few times that day, and later on in the week and then heard informally via a neighbour that this branch is closed and all prescriptions have been diverted to Boots Beacon Centre. I rang Boots Beacon, and yes, my prescription is there. The staff member taking my phone call was very helpful and polite, but why did she have to waste her precious time on the phone when Boots Waitrose could have both created an automatic voice mail and updated their website to inform customers? The website just says that Boots Waitrose is temporarily closed - no information about how or where to obtain prescriptions. There might well be a notice on the store shutters at the store but I didn't want to queue unnecessarily for an hour on the off chance of my prescription being there. I know these are unusual times but it is easy to provide a time and cost effective solution by some simple communication. Instead they just add to both their own and the customers inconvenience. I put 1 star for staff attitude because members of Boots staff somewhere in the management structure has not dealt with this basic customer need.