Right to Respond

Healthwatch East Sussex is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

BUPA Dental Care

Poor dentist experience during emergency appt

Emergency appointment after 48 hours in agony with infected gums (wisdom tooth). Swollen face. Appointment at 3.45pm and waited 45 minutes to be seen. Dentist rude and abrupt (as an emergency appointment dentist knew I was in pain and should be more sympathetic. Examined the area in under a minute and informed had a gum infection needing treatment with antibiotics. Told another appointment for examinations and for referral to hospital for removal of wisdom tooth. No pain relief - no information. Paid £22 consultation fee and £9.00 script fee. Awful dentist but receptionist friendly, helpful and calming