Receptionists deciding who they put through!!
I have been a patient for a long time and although I have not been to the doctors in over 4 years, I recently had covid and due to my breathing conditions it hit me bad to the point I needed urgent medication. I called and got interrogated by the receptionist . I explained it was urgent and why, to be told at the end of the call "NO ONE CAN HELP YOU TODAY". Although I understand they are extremely busy (after holding on the line for over 35 minutes) when someone needs urgent medication to help them breathe this is appalling behaviour from someone who is not qualified to determine who gets to speak to a doctor and who doesn't! I called the following day and after explaining again the receptionist got the doctor to call me back, who was very lovely and agreed I needed 4 lots of medication. I don't usually leave feedback but I was so upset that the receptionist is the one who decides who gets attention and who doesn't - someone could die!!