Conquest Hospital

Contact

0300 1314500

The Ridge
St Leonards On Sea
East Sussex
TN37 7RD

Location

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Reviews (139)

Hip replacement - after a bit of a long wait,

Orthopaedics
January 29, 2024
I had hip trouble develop about 18 months ago, self-referred for physio, 3 month wait then finally seen and likely replacement requirement was identified. However, then had to wait months to be gradually escalated to senior then more senior physio before I could be officially put forward for surgery. An interim cortisone injection was no help. After about 12 months I had a call giving me a January 2024 date. Underwent this at the Conquest. All staff, whatever seniority, were attentive, professional and friendly. I am not in a position to judge their medical competence but a week after surgery I am already feeling much better and entirely satisfied.
Alan Taylor

Reply from Conquest Hospital

We were pleased to learn that after a long wait you have now had the hip replacement that you needed. We were reassured that you felt confident in the care you received and that all the staff you encountered were attentive to your needs.

Thank you for taking the time to provide your feedback and please be assured that we will share this with the team involved. We do hope you are making progress following your recent operation.


Provider responded

Visited A&E with stomach pains. Very quick.

Accident and emergency services
December 1, 2023
I was seen very quickly in triage. A doctor saw me within a few minutes. Blood tests taken and sent for a scan. Diagnosed with large prostate. Hernia and bladder stones. Referred to a consultant. Waiting for admission for an operation to removed prostate and bladder stones. An appointment arranged to see a consultant in January 2024.
Michael John Walker

Reply from Conquest Hospital

Thank you for taking the time to provide us with such lovely feedback following your attendance to our Emergency Department at Conquest Hospital. We are pleased to learn that you were seen in a timely manner and your condition was diagnosed promptly, as we realise this will have been concerning. We hope that your upcoming appointment / surgery goes well and will ensure that your comments are relayed to the team in the Emergency Department.


Provider responded

Shocking experience at Murray Ward

Murray Ward
November 30, 2023
I was sent (note sent, not chose) to this ward by my GP. Something felt off from the start. Upon checking in, I was told to take a seat, with no information of what would happen next. I sat waiting in a very small area with several other patients, all equally unsure of what was happening.
I witnessed staff repeatedly knocking on doors, waiting for a response. This was endless, God only knows how much time was spent knocking and waiting. Surely there's a better, more productive way?
No one seemed to have any idea where anyone else was (staff/patients) and which room they were in.
Please remember NHS, without patients, you have no job. Patients are people and deserve to be treated better than this, it was like a cattle market! The staff were robotic and it felt like patient care had gone a long time ago.
The actual consultation with the doctor was appalling. Extensive questioning about how many children I have, even though I'd already explained to a nurse earlier about my 'pregnancy history', and complete lack of it. Completely insensitive! The same information being taken multiple times, but clearly not being read by staff, as the same questions asked repeatedly. No interpersonal skills at what was a very intimate examination. Then left alone in a room to get dressed with no idea of what to do next or where to go. Zero communication.
I was fortunate. There was a nurse walking past the room who I was able to ask what was happening. Between us, we managed to get the doctor to communicate, something that should have happened with out being prompted. The sad thing is that the doctor was able to communicate, so clearly thought it was acceptable not to previously.
After this experience, I can see that may be one of the reasons patients are exhibiting 'abusive' behaviours, is because they are being provoked by appalling levels of care and staff behaviours.
A sad day. Stay well everyone!
Anonymous

Reply from Conquest Hospital

We were saddened to learn of your experience, as all patients should feel well cared for during their appointments, confident in the care they are receiving and that staff are responsive to their needs and we apologise that this was not your experience. This has been shared with the Divisional Director of Operations for Women, Childrens and Sexual Health, who acknowledges that the layout/area is not ideal and wishes to assure you that we are working on an alternative plan with our Estates Team. It is equally disappointing that your experience was compounded by the manner of the doctor, which has been shared with the Speciality Lead for Obstetrics and Gynaecology, as we would expect staff to show respect and compassion in line with our core values and we also place great emphasis on the need for good communication. We apologise that this not reflected during your attendance. Should you wish to discuss this matter further, please contact our Patient Experience Team, on 0300 131 5309 or email esh-tr.PatientExperience@nhs.net, who will assist you with this.


Provider responded

Birthed our baby

Maternity
October 25, 2023
Staff very attentive, caring, informative and supportive.
Anonymous

Reply from Conquest Hospital

Thank you for sharing your positive experience regarding the birth of your baby. We are pleased to hear that staff were attentive, caring, informative and supportive to you and wish to congratulate you on your new arrival. Your lovely comments will be shared with the Maternity Team.


Provider responded

A positive, supportive and friendly experience

Maternity
August 26, 2023
I have recently delivered at conquest hospital. The midwives were all amazingly supportive and respected my wishes. They were fully informative when my birth moved away from what I was hoping for but at no point did I feel scared or worried. My midwife and the matron were amazing in supporting me, my partner and my baby. I can’t thank you enough. I even got a visit the next morning from the deputy head of midwifery, who sat and spoke with me and genuinely cared about my experience and how the unit could improve. Her support for the midwives and doctors is evident in our talk and this made me feel even more in safe hands. Thank you all.
Anonymous

Reply from Conquest Hospital

Thank you for providing such heartfelt feedback following the birth of your baby. We realise that it will have been concerning when your birth plan changed but were pleased to read that you were kept fully informed, felt reassured and supported throughout your delivery. We will ensure your lovely comments are relayed to the Midwifery Team and wish you and your family all the best for the future.


Provider responded

long waits but good care

Accident and emergency services
August 17, 2023
waited 5 hours
Anonymous

Reply from Conquest Hospital

Thank you for you taking the time to feedback your experience when attending the Emergency Department. Whilst we were pleased that you were happy with the care you received, we are sorry that you had an extended waiting time, as this is not what we would wish.


Provider responded

I am very happy with the service

Accident and emergency services
August 1, 2023
I was in the most ward and I am very happy only problem is because over load work they couldn’t make everyone happy
Sureshan

Reply from Conquest Hospital

Thank for you providing feedback following your attendance to our Emergency Department. We were pleased to learn that you were happy with the care you received and will ensure your kind words are shared with the team in the Emergency Department.


Provider responded

Horrendous have had to visit twice

Accident and emergency services
April 29, 2023
Both visits waited over 12 hours on one occasion for a baby who was very ill and today my poor sister there over ten hours with possible kidney stones/infection in terrible pain
Anonymous

Reply from Conquest Hospital

Thank you for taking the time to leave us feedback about your experiences when attending the Emergency Department (ED) at Conquest Hospital, firstly with your baby and more recently with your sister. We are sorry to learn of the delays you encountered on both occasions, as staff endeavour to see patients in a timely manner. As you may be aware, ED's up and down the country are seeing ever increasing numbers of patients attending for a wider range of illnesses and injuries, and the rate of attendances can be unpredictable which means there are times when the wait to be seen can be a great deal longer than we would hope for. We apologise for this and very much hope that your baby and sister were able to get their symptoms reviewed and are now well again in their health. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 5309 or email esh-tr.PatientExperience@nhs.net


Provider responded

A&E visit for head injury

Accident and emergency services
March 23, 2023
My partner had an accident and a large laceration on his head. We were seen and treated within half an hour, he had it glued.
Anonymous

Reply from Conquest Hospital

Thank you for taking the time to provide such positive feedback following your partner's attendance to the Emergency Department at Conquest Hospital. It was reassuring to learn that his injury following his accident was treated in a timely manner and we hope he is making a full recovery.


Provider responded

why does nobody care about my cancer?

Cancer services
February 13, 2023
First biopsy appiontmnet on 19th December 2022- results were 'mixed up' with someone else's and so I had to go back for a 2nd biopsy. After being diagnosed with Grade 1 Cancer, I was given an MRI , then left waiting for those results, then advised to wait 2 weeks for Eastbourne hospital to contact me for a stereotatic biopsy. Eastbourne didn't conduct the biopsy as they advised the area was too small. Surgeon at Conquest then referred me to Brighton for the stereotatic biopsy , 2 weeks down the line from that and no appointmnet yet from Brighton. Surgeon made an appointment with me to discuss next steps and advised it would go ahead with or without any news from Brighton, she now has cancelled my appointment to discuss next steps to at least remove the cancerous lump because she wants to wait for Brighton - who may or may not even contact me. In the meantime, my cancer continues to grow .... does nobody care?
melissa young

Reply from Conquest Hospital

Thank you for taking the time to leave feedback about your concerns regarding the care and treatment you have received from Conquest Hospital for your cancer diagnosis; we are grateful for your comments, but disappointed and sorry to read of your experience. Please accept our apologies for the obvious concern, worry and upset caused as this is not how we want any patient to feel. It is important that we have an opportunity to look into your case in more detail, and would therefore encourage you to contact the Trust directly. Our Patient Experience Teams are available to help; you can call them on 0300 131 5309, email them at esh-tr.PatientExperience@nhs.net or you can visit their office on Level 3 at Conquest Hospital between 10.00am and 3.00pm Monday to Friday (excluding Bank Holiday).


Provider responded
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