Let me down on four occasions
My complaint concerns the privatised ambulance service, which has let me down on four occasions over the last 18 months. On the latest occasion, I had finished having an endoscopy at 3.10pm and the transport called after repeated phone calls, the time was now 5.10pm and I had to meet my family to celebrate my daughter and son-in-laws wedding anniversary at 5.30pm. I was fortunate to hire a tail lift coach. It's an unreliable service for disabled people.