it was difficult to move or breath. I filled the e-consult form (Wednesday am) and I was told that I will be contacted before Thursday 6.30pm. I called the surgery once to see if there was a way of speeding up the process because I was in a lot of pain. After 30 minutes on hold a receptionist said it was impossible. I didn't receive any call/email/text by time I had been told in the e-consult, so on Friday morning I rang the surgery again. I was told they couldn't do anything, the e-consult was placed in a queue and I had to wait. I explained about the pain but the receptionist said there was nothing she could do and literally hang up the phone on me.
Saturday I was feeling extremely bad, the ribs were very painful, I was breathless and my arm was swollen. I contacted NHS 111 who referred me to A&E.
In hospital I was seen very quick, and they were surprised at the way I was treated by the GP. The pain on my ribs was making difficult for me to breath or to move which is why the arm was swollen.
This could have been avoided or speed up if the GP had seen me within the time frame I was told. I was three days in pain waiting for a phone call that never happened.
on the phone I went in to the surgery to ask to talk to a doctor to be told there not booking appointments at the reception desk due to COVID and to ring throw to get an appointment. After explaining to her it impossible to ring throw and really need to speak to a doctor about my mental health she told me again to ring throw. How many people have to suffer without help. Mental health awareness is not at this surgery coz they could not give a dam how hard it is to get throw to them on the phone to get help from a doctor