on the phone I went in to the surgery to ask to talk to a doctor to be told there not booking appointments at the reception desk due to COVID and to ring throw to get an appointment. After explaining to her it impossible to ring throw and really need to speak to a doctor about my mental health she told me again to ring throw. How many people have to suffer without help. Mental health awareness is not at this surgery coz they could not give a dam how hard it is to get throw to them on the phone to get help from a doctor
phone and when you do there are no appointments available or call back appointments left. The
E form is a joke too, the likelihood of getting a doctor to call is virtually nil, and more likely you don’t get a call at all and when you check online it’s been cancelled!!!!! Who’s cancelled it as it certainly wasn’t me !!!!!! You do not get any support when needed, they don’t seem to care and just want to get you off the phone even though you need an appointment and don’t get one.... it’s disgusting how you can’t get to speak or see a doctor, they always have an excuse. I just want to change doctors as you cannot get help or support from them especially since they nerfed with Rowe Avenue surgery, apparently when they merged it was going to be better but it’s ten times worse, they don’t deserve any stars
amalgamated with Rowe Ave and Meridian. This is the only practice now in the area and something drastic will happen soon. You cannot get through on the phone and you are turned away at the desk if you can't get through by phone. Even 90 odd year olds are told to go home and phone. It is impossible. The staff are less than caring. Found out that all the Rowe Avenue staff have now left in disgust as no idea how to run a surgery. We have been at Rowe Ave for 40 years and had some brilliant caring doctors. Now its a case of if they will let you live or die!!! So many complaints flowing
Impossible to access GP, phones are never answered, e-consult has been taken down and systemone shows no available appointments until foreseeable future. People have daily health needs, something needs to...