a GP or make an appointment. After 155 calls to them this morning I finally got through to be told all appointments . I was eventually given a call back by the emergency GP at 4.15pm and called in to see her. Excellent service once you manage to speak to someone. It appears not enough phone lines, not enough appointments, not even on line. There has to be an improvement made re the appointment system if this practice is to serve the whole town.
- with no success. I then tried eConsult (the online service) which the surgery prefers you to use.
After completing the forms,I received an email stating that the surgery would return my call within
48 hours. Suffice to say, I did not hear back within the timeline promised.
I do not have a mobile phone and had to use the landline. This meant I was effectively tethered to the house for 48 hours . I will now have to stay in awaiting the call back. I have a life. I need to go out and buy food and other groceries etc. Why does the surgery think this is an acceptable form of service ?
I know of other people who have had a similar response. I really think that Meridian Surgery need to think of the impact their disregard for patients may cause.
nurse- a simple routine procedure you think? Nope...everytime an appointment has been needed we spend over an hour waiting on the phone to be told no appointments, call back. We have had every excuse possible, lockdown when not in lockdown, no nurses working, no trained staff, no record of procedure when he has had it done for 3 years at the same practice. Every eight weeks we go through this, it is unbelievable! They get away with treating their patients like filth.
Impossible to access GP, phones are never answered, e-consult has been taken down and systemone shows no available appointments until foreseeable future. People have daily health needs, something needs to...