told to call back in the afternoon. Called back and no appointment. The surgery is unable to cope with the patient volume, this is unsafe and patients including my husband now has to inappropriately present to A&E.
gone from bad to worse and are getting even worse by the week. I had an appointment today made by myself this morning, but when I arrived I was very rudely informed that I was late! There is no way I was late because the time they stated my appointment was, was the time I called. I have also spend a long time discussing an earlier complaint with one of the partners, but he failed to record any of the conversation an hasn't done anything we agreed. I have therefore been accused of lying by the receptionists. I also find it extremely confusing that the admin staff are not allowed to give their names. I have never heard anything so stupid.
wasn’t told this until I went to collect my prescription on Saturday. Luckily the pharmacist gave me an emergency prescription of 4 tablet (costing me £5!).
My prescription is for citalopram...it cannot be suddenly withdrawn.
I feel as if LDC care more about squeezing as many people into Peacehaven and Telscombe than the health and wellbeing of it’s residents. Luckily my mental health has been stable for sometime due to my regular medication, but if I think back to when I was in crisis I was in a very dark place, and it was due to the care I received from Rowe Avenue surgery that I am here today. My heart goes out to anyone that may be in that place today as trying to get an appointment to see a doctor at this practice takes great resilience....something that is lacking when depressed or anxious. Www.nhs.uk has an urgent mental health helpline I would strongly recommend this whilst waiting for an appointment.