Underfunded and overwhelmed
To make an app you have to constantly call in the morning. When you finally get through you are told there are no appointments left and to try in the afternoon. In the afternoon it is the same story. When my mum couldn’t get an appointment over the phone they advised her to queue outside in the morning from 8am, she did this, to be still told there were no appointments. My mum phoned me in tears! Receptionists are rude and abrupt and never tell you their name or wear a badge. They simply cannot cope with the demand.