Unable to get past receptionist!
Had an issue back in October 2019 which did not clear up after 2 weeks. Booked an appointment online for a GP call back and was told I needed to make an appointment (Dr could not doThis for me as she was junior). I had to put the phone down and try to get through to reception to make an appointment. After 56 re-dials I got through to be told there were no appointments and to phone back at 14:30, then again at 08:30 next day. This went on for days and I was constantly told that my issue was not an emergency (even though the GP thought it important enough to be seem). Two weeks later, feeling very unwell I took myself off to A&E and thankfully got sorted out there. Receptionist should not be triaging people, they have no medical training. When I eventually got to see a GP weeks later I asked why this happened and was told it shouldn’t have. Doesn’t this tell them that their system is not working?