Unreasonable response time to initial phone
Takes an unreasonable amount of time to get an answer from reception. The answer to a request for an appointment is always “emergency on the day only” then it’s “no appointments available try tomorrow “ this goes on for days/weeks. Reception staff let you know that you are a nuisance but they are very stressed. This is not new-it’s been this way for about the last 2 years, but Covid has obviously made it worse. I have used the consult 3 times and always had a phone call within 24 hrs. But the firm doesn’t allow you just to request a conversation with Dr-you have to have a condition/symptoms. I feel that the surgery are not spending enough of their NHS funding on staff (reception) or more technology. They have too many patients for staff available. We are really made to feel unimportant which is wrong. When you do get to see staff they are very good.