No callback - again .....
Its practically impossible to get through to this surgery on the phone - at any time. They push you to use the e-consult facility instead. I have used e-consult 4 times now (not by choice- believe me), and twice now they have not responded within the promised timeline. This is extremely annoying because You have to stay by the phone for when they deign to call (if at all). It also extends the time you're waiting for treatment. If they promise to phone back within a stated time,then they should. This practice is fast becoming a joke.....