Failed care and attention
This is a timeline of my liaison with Meridian Surgery since last Monday. Day 1 Monday 26th Called doctor held for 20 mins to be told call back at 2pm as the system doesn’t work during lunchtimes to book appt as they are locked out the system . I could not get through the rest of the day Day 2 set up online callback request received an email that I would receive a call by 630 next day ... Day 3 no call received and surgery constantly engaged Day 3 Set up another callback request online Day 4 rec callback. Sent pics through at request of doctor for a diagnosis etc Day 5 text sent by doctor at 9am to say prescription sent to pharmacy Day 5 Called pharmacy to check ...no prescription Tried to call doctors constantly engaged Pharmacist chased up with doctors Doctors called to say prescription had not been signed by doctor and hadn’t been been sent Requested urgent follow up for doc to sign and why had I rec text to say had been sent receptionist was dismissive and would not confirm this would be done urgently. 15.03pm five days later still waiting Called pharmacy prescription still not through Called doctors 3 times constantly engaged then got through and held with no response I still don’t have my prescription at 16.55 Called doctors at 17.01 engaged . Called again held for 10 mins with no signs of response . Doctors have a duty of care and this surgery is failing miserably . This isn’t about resources available it is about attitude and communication