Awful uncaring practice managed dreadfully!
My husband needs an eight weekly injection administered by a nurse- a simple routine procedure you think? Nope...everytime an appointment has been needed we spend over an hour waiting on the phone to be told no appointments, call back. We have had every excuse possible, lockdown when not in lockdown, no nurses working, no trained staff, no record of procedure when he has had it done for 3 years at the same practice. Every eight weeks we go through this, it is unbelievable! They get away with treating their patients like filth.