Absolutely appalling
318 attempts to get through to make an appt, you must start calling at 8am to have any chance. Then they send a letter asking to make an appointment, phoned at 2pm as suggested and no appointments available despite the book only opening at 2pm. Its impossible. You have to take time off work just to try and make an appointment. The practice manager is never on hand leaving staff answering the phones to deal with the problems, I have been told by one that they actually dread going to work. I for one have given up and will take a day off work to register elsewhere. I suggested that instead of writing to ask you to make an appointment that they make it and then advise, I was told by the receptionist that they they can\'t influence change. No one is listening to the concerns or offering advice.