Anchor Healthcare was brilliant.
When it merged with Rowe Ave Surgery the Doctors were all brilliant, but getting through by phone was nigh impossible. It took me 3 days of constant phoning and being put on hold only to be told 'there were no slots' available every time I managed to get through (6 times am & pm). The final time I told the receptionist I was desperate and could I just speak to anyone for advice as I was very concerned regarding my symptoms. She replied 'if I was that concerned to phone 111' and then hung up. I did an online survey on 111 and a nurse phoned me back within 10 minutes and after a few more detailed questions said she would try to contact Havens Health. I was surprised to receive a phone call from one of the Doctors at Havens Health 5 minutes later who prescribed antibiotics to be delivered urgently - which they were. One surgery for the whole of Peacehaven and Telscombe Cliffs is a recipe for chaos and disaster. Lewes District Council should hang their heads in shame (building more housing estates). Also the 111 service will be inundated with phone calls from patients who are unable to access their surgery.