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Dr Starling and Partners (Meridian Surgery)

Rated by Anonymous
14th September 2020

Attitude & errors of some reception staff

After being on the phone 20minutes speaking to reception to book an appointment, I turned up for my blood test which had not been booked onto system. They did try to accommodate this but the person who tried to take my blood did not seem confident and was unsuccessful after trying 3 times.
Another appointment was booked and bloods accessed quickly despite other issues that I will cover below but I received a text to say my bloods were not received in time at the lab so I need to now go to the hospital to repeat the test. I was asked to speak with the doctor. I missed a call from the Doctor because my mobile blocked the Private number which it has not done previously.

I rang back and after holding on for about 16 minutes I got through to very rude receptionist.

I explained the situation for her to say in a smug tone' well you've missed your call'.

I have done this job myself in a private hospital also dealing with NHS patients and would never speak to a patient like she did.

I said how dissapointed and fed up I am so far with my experience in trying to get my blood tests done and how it made me feel like I can't be bothered to have my tests done but all she could say was ' is there anything else you want me to note?' No empathy, just rude. I have never had any problems with Rowe Avenue but Meridian so far is another matter.

I have since spoken to the Doctor and also expressed my concerns. When I had my bloods done the nurse didn't even check the paperwork as it stated 5 blue tubes,1 gold,1 purple. The nurse picked up 1 of each. When I said this wasn't correct she said 'well they can do 3 tests from one tube', i said it was on the form and she said 'oh yes,  you are right'. 

Now I've been told some of my results were received too late so I have to get them done again but this time at the RSCH.

I am not a complainer, but if standards are poor then you need to know to address them.

Very upset and dissapointed 

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