Reviews (124)

Useless Service - where to next?

October 7, 2020
With the two surgeries in Peacehaven now merged things have gone from bad to worse and are getting even worse by the week. I had an appointment today made by myself this morning, but when I arrived I was very rudely informed that I was late! There is no way I was late because the time they stated my appointment was, was the time I called. I have also spend a long time discussing an earlier complaint with one of the partners, but he failed to record any of the conversation an hasn't done anything we agreed. I have therefore been accused of lying by the receptionists. I also find it extremely confusing that the admin staff are not allowed to give their names. I have never heard anything so stupid.
Anonymous

Over subscribed surgery

October 5, 2020
Auto renewal prescription service is no longer available, unfortunately I wasn’t told this until I went to collect my prescription on Saturday. Luckily the pharmacist gave me an emergency prescription of 4 tablet (costing me £5!).
My prescription is for citalopram...it cannot be suddenly withdrawn.
I feel as if LDC care more about squeezing as many people into Peacehaven and Telscombe than the health and wellbeing of it’s residents. Luckily my mental health has been stable for sometime due to my regular medication, but if I think back to when I was in crisis I was in a very dark place, and it was due to the care I received from Rowe Avenue surgery that I am here today. My heart goes out to anyone that may be in that place today as trying to get an appointment to see a doctor at this practice takes great resilience....something that is lacking when depressed or anxious. Www.nhs.uk has an urgent mental health helpline I would strongly recommend this whilst waiting for an appointment.
Anonymous

Above and beyond

October 2, 2020
Despite there being an issue with the online system with me being unable to access their web page and e consult, I had to call as need a new prescription for blood thinners.
I was Rowe Avenue patient and could still see on their web page that I had to make an appointment for repeat of this medication which I haven't needed to do before.
Mandy on reception was amazing and arranged for my prescription and as my husband had the same problem with online, she referred his prescription request to the Doctor.
Sounded a lovely lady and nothing seemed too much trouble
Julie Collings

Unable to access online

October 1, 2020
My daughter works for a GP practise so it is difficult for her to call and get her blood and stool results. She tried calling today and was on hold for one hour, she wanted to complete e consult but couldn't as was told the page was not available. She contacted myself who tried accessing the app which is also not available. Why so many problems with this surgery. I was with Rowe Surgery for nearly 30 years and never experienced such ridiculous problems.
Anonymous

Good experience

September 30, 2020
Despite the teething struggles of joining 2 surgeries together, coronavirus & difficulty nationally with finding GP’s because of the government, they have been more than helpful with my problems. A lot of information was requested from another source about me. It was emailed to me promptly but, the email was too big to forward. A quick note dropped off at the surgery & they sent it direct to where it needed to be. The e consult form is fab & have had calls back when needed. All surgeries have good & bad but, on the whole, I would highly recommend this surgery
Ginette Stride

Phone lines constantly engaged

September 30, 2020
I needed an emergency appointment on Monday - I rang all day Monday and Tuesday... phone constantly engaged - eventually went down to the surgery only to be told that they can only take appointments by phone ..... except that the phone never gets answered!!
Anonymous

Bad

September 30, 2020
I have just seen that all my meds need to be reviewed the doctor told me she had done this but she only did it for one item ,DR wont do it now have to phone POD and they are closed. this surgery is a joke can't get through to DR.
Sandra Rolf

Confusing, time consuming, life threatening

September 30, 2020
After over 100 phone calls to sort a repeat prescription I finally had it on my last day of supply, despite trying for 2 weeks
Anonymous

Absolutely appalling

September 29, 2020
I’ve spent the entire day trying to actually talk to an actual person so that I could book and urgent appointment it took over 200 calls, I was on hold for half an hour twice and then just cut off, finally got through at half 1 to be told that I have to ring back at 2 as the appointment lone was closed. Tried again from 2 until half 3 and after another half an hour on hold was told that there was no more appointments or phone consultations left!! I gave up at this point and have registered at Quayside Surgery in Newhaven…… they were amazing and so helpful.
Julie

Unreasonable response time to initial phone

September 25, 2020
Takes an unreasonable amount of time to get an answer from reception. The answer to a request for an appointment is always “emergency on the day only” then it’s “no appointments available try tomorrow “ this goes on for days/weeks. Reception staff let you know that you are a nuisance but they are very stressed. This is not new-it’s been this way for about the last 2 years, but Covid has obviously made it worse. I have used the consult 3 times and always had a phone call within 24 hrs. But the firm doesn’t allow you just to request a conversation with Dr-you have to have a condition/symptoms. I feel that the surgery are not spending enough of their NHS funding on staff (reception) or more technology. They have too many patients for staff available. We are really made to feel unimportant which is wrong. When you do get to see staff they are very good.
Anonymous

Dr Starling and Partners (Meridian Surgery)

Diagnostic and screening procedures, Family planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Treatment of disease, disorder or injury

Contact

(01273) 588200

Anchor Healthcare Centre
Meridian Way
Peacehaven
East Sussex
BN10 8NF

Location

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