Reviews (124)


September 25, 2020
I fully understand the pressure that the reception staff are under but I feel their attitude is poor and not particularly helpful.
I have stood in front of them, close to tears, trying to get an appointment for my husband, who has serious heart condition but have been told that there are no appointments.
When I phone Stanford Medical centre (Brighton) for my father in law, they are helpful, polite, professional and empathetic. Would it not be a good idea for some sort of mentoring/shadowing of a practice like this to provide good practice training????
Karen Browne

Takes over an hour waiting and no appointments

September 25, 2020
I spent nearly 1 month of daily calling sometimes over 1 hour to speak to someone to be told ring back after 2pm then long queues all appointments gone phone back in the morning. I tried the online booking but because my symptoms were pins and needles it said to call 111. Useless is putting it nicely I ended up going private which I shouldn't have to do. So not a good experience. It has got worse since the two surgery's merged, and because of Covid you can not walk into to beat the phone lines and book an appointment

Customer service is very poor.

September 25, 2020
Getting to talk to anyone on the the phone us a mission. Long waiting times. Unable to see doctor for 3 weeks. Reception staff under a lot of pressure,which may explain their curt nature. Nursing staff are usually very helpful once you get to see them

We've given up

September 25, 2020
As a family we are registered with Meridian, for the last 2 years we have completely given up on having any type of health care or health screening from this Surgery. We just never consider using it, which does present problems for us. It is impossible to get any reply or any availability of appointments.

Impossible to see anyone

September 18, 2020
econsult is good, but since its been launched, only phone consultation seems to be offered. I tried to get a nurses appointment for a dressing to be changed & was told to go to our local minor injuries unit as no appointments available. Ridiculous that I had to travel a 15 mile round trip when the surgery is 1/2 mile away. Phone lines impossible to get through on. Dreading either myself or my family having an urgent issue - a&e isn't always the answer!

Very bad never any appointments

September 17, 2020
I phoned doctors and was on hold for an hour when they finally answered there was no appointments I wasnt happy as my daughter isn't even 2 and she had a blood shot eye which was getting worse and still told me to ring back the day after

Been trying for 3 weeks to get appointment

September 17, 2020
Since merging can’t get through by phone at all - if you go in to surgery they tell you to go away and phone up for appointment!!


September 16, 2020
I have been trying for 3 days just to get through the phone just keeps ringing then I get cut off
Sandra Rolf

Unable to get help with an urgent problem

September 15, 2020
Today the phone lines were down. After 5 hours trying to get through, I tried the results number. This was answered straight away but I got a lecture and was told that I was only able to get an appointment because the receptionist picking up the call was nice unlike the other receptionists(her words!). The Dr called me back and told me to take my son immediately to A&E for a potential medical emergency.,,5.5 hours after I first tried to call today!

Tried all day today could not get through

September 15, 2020
Saw nurse yesterday, had blood tests, was told today doctor would be calling me, no call back. My symptons worse today, tried all day to get through for advice/results, just rings then cuts off, it is a worry not heing able to get through

Dr Starling and Partners (Meridian Surgery)

Diagnostic and screening procedures, Family planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Treatment of disease, disorder or injury


(01273) 588200

Anchor Healthcare Centre
Meridian Way
East Sussex
BN10 8NF


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