Reviews (124)

Dreadful Service

September 15, 2020
I’ve been with Meridian for years and seen it gradually going downhill, can’t get any worse now. No appointments, when you do get through which can take an hour or more. The only way is the online form but I waited 2 days for a call back. One of the doctors left a prescription unauthorised and wasn’t in the next day, the receptionist said she would pass it to another doctor that day(It’s now been nearly 2 weeks without any and I’m now in pain without them and still no message from Well Pharmacy to say ready to pick up, never would have thought the service would be so bad.Thinking about changing doctors but don’t know if they are all this bad l.
Anonymous

Attitude & errors of some reception staff

September 14, 2020
After being on the phone 20minutes speaking to reception to book an appointment, I turned up for my blood test which had not been booked onto system. They did try to accommodate this but the person who tried to take my blood did not seem confident and was unsuccessful after trying 3 times.
Another appointment was booked and bloods accessed quickly despite other issues that I will cover below but I received a text to say my bloods were not received in time at the lab so I need to now go to the hospital to repeat the test. I was asked to speak with the doctor. I missed a call from the Doctor because my mobile blocked the Private number which it has not done previously.

I rang back and after holding on for about 16 minutes I got through to very rude receptionist.

I explained the situation for her to say in a smug tone' well you've missed your call'.

I have done this job myself in a private hospital also dealing with NHS patients and would never speak to a patient like she did.

I said how dissapointed and fed up I am so far with my experience in trying to get my blood tests done and how it made me feel like I can't be bothered to have my tests done but all she could say was ' is there anything else you want me to note?' No empathy, just rude. I have never had any problems with Rowe Avenue but Meridian so far is another matter.

I have since spoken to the Doctor and also expressed my concerns. When I had my bloods done the nurse didn't even check the paperwork as it stated 5 blue tubes,1 gold,1 purple. The nurse picked up 1 of each. When I said this wasn't correct she said 'well they can do 3 tests from one tube', i said it was on the form and she said 'oh yes,  you are right'. 

Now I've been told some of my results were received too late so I have to get them done again but this time at the RSCH.

I am not a complainer, but if standards are poor then you need to know to address them.

Very upset and dissapointed 
Anonymous

Appalling service, you cannot get through whe

September 14, 2020
I’ve tried calling the meridian doctors many times like many more people, you cannot get through, or you get a automated recording. Many people are having problems trying to get appointment s this needs to be sorted asap before a life is lost, as people are getting told not to call 111 or 999 what are you supposed to do?
C Towers

You can’t get through on the phone

September 8, 2020
It took me 5 weeks to get an appointment. You can’t make contact on the phone at all
. Last on hold 23 minutes and then cut off.
Euly Moore

Never get appointment and trouble getting med

September 4, 2020
Lots of issues
Anonymous

Trying to get an appointment is a joke.

August 30, 2020
Unable to get an appointment after multiple attempts trying. Used the E-Consult form that they recommended using. A reply came back saying that the doctor will contact me within 36 hours.
Still waiting after 3 days ...........
Anonymous

Excellent

August 28, 2020
I have been reading such bad press of this surgery, but I and my family have never had a problem and have found this is an excellent and extremely efficient surgery. A big thank you to all doctors and staff at Meridian Surgery.
Jo Brooks

Some of the receptionists are extremely rude.

August 26, 2020
A couple of the receptionists act like you're an inconvenience, are rude, sharp with you and seem to think they know what is deemed as an emergency even though they are not doctors.

Other problems: prescriptions getting lost, claiming they haven't received letters or requests but suddenly finding it when someone in authority (mental nurse ) intervenes.
Anonymous

Great service

August 26, 2020
I rang Meridian Surgery for the first time since the merger and was dreading it I have put it off for ages BUT the phone was answered within 3 rings by a delightfully cheerful receptionist answered my question and wished me a “ great day” ABSOLUTELY BRILLIANT SERVICE
Steve Mead

Limited Apts, lack of communication, poor

August 21, 2020
The whole family is registered here and has been for nearly 20 years, never really had any issues until the last year. My daughter went off to University and was told she needed to register in that area, all good and that was done. She came back due to lockdown and due to health issues needed to re-register here. She did that and recd medication. She was allowed one repeat (attached to prescription). Two week's before she needed it she placed the repeat request into the box as instructed and waited. She chased the Dr's 10 days after placing the request into the box only to be told it had been thrown away as she was no longer a patient! At no point did anyone tell her she was a patient for a limited time only and why just throw a request away without contacting the person? Obviously if they have placed a request they are under the impression they are still registered with you! This could have been medication that was life saving, thankfully it isn't but is still needed. The receptionist just kept repeating that she needed to register elsewhere and that she couldn't log a complaint because my daughter was no longer a patient. All I asked was that it be feedback that the communication was bad and my daughter wasn't told or didn't understand the situation and maybe it could be handled better in the future, one phone call to the patient before throwing a request away??. It's also really hard to get an appointment, I understand the difficulties with Covid but it was bad before the pandemic and gradually getting worse. Once you get an appointment the Dr's are lovely, it's just incredibly hard to get one in the first place and when you need medication or advice or not feeling well the stress of being told to ring back days on end is just appalling.
Sallyann Reed

Dr Starling and Partners (Meridian Surgery)

Diagnostic and screening procedures, Family planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Treatment of disease, disorder or injury

Contact

(01273) 588200

Anchor Healthcare Centre
Meridian Way
Peacehaven
East Sussex
BN10 8NF

Location

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