Reviews (124)

Best described as poor , 3 days and 129 calls

August 20, 2020
3 days and 129 calls to be told the department for repeat prescriptions is closed , what is and should be a simple process is now infuriating to the extreme, if this was a private company , it’s customers would have chosen elsewhere without delay and the company folded . Simply put it’s a disgrace to the local community.

Can never get through on phone.

August 20, 2020
On hold for 50 minutes on numerous occasions thats after around 80 calls to get through. Impossible to get an appointment. Terrible patient care.

3 days trying to get medication reviews

August 20, 2020
Saturday ordered meds but 2 had to be reviewed. Couldn't ring Monday (migraine)rang Tuesday told no appointment after 47 mins hold,ring back Wednesday. So after 53 mins engaged was told doctors doing emergency
douglas Blackwell

If I could give 0 stars I would

August 20, 2020
I can’t get an appointment. I’ve been trying for day with no luck. Either can’t get through to the number and when I do, I’m on hold for ages to be told there are none. I received a letter from a blood test result, saying I need a doctor to phone me. But I just can’t get through!! I also find the reception staff very unsympathetic and without a trace of empathy. I’m so upset that I can’t access medical care, the receptionist told me to call 111 if I was that desperate. This is causing me nothing but stress!!
Sasha Roberts

Waited a week to be called back

August 17, 2020
Was told three times over three days that a nurse would call back straight away.Waited over a week,and was finally phoned to be told that both nurses from Rowe Avenue had left and she was having to deal with there workload as well.Total shambles since merger.

Used to be a great Surgery not anymore!!

August 17, 2020
Since the surgery have merged you cannot get through on the phone today I really needed to see a GP started ring at 2.30pm pushed radial over 100 times then when I did get through was on hold for an hour still no one answered so gave up. Retired an hour later just constantly engaged then told no appointments.

Unable to get past receptionist!

August 17, 2020
Had an issue back in October 2019 which did not clear up after 2 weeks. Booked an appointment online for a GP call back and was told I needed to make an appointment (Dr could not doThis for me as she was junior). I had to put the phone down and try to get through to reception to make an appointment. After 56 re-dials I got through to be told there were no appointments and to phone back at 14:30, then again at 08:30 next day. This went on for days and I was constantly told that my issue was not an emergency (even though the GP thought it important enough to be seem).
Two weeks later, feeling very unwell I took myself off to A&E and thankfully got sorted out there. Receptionist should not be triaging people, they have no medical training.
When I eventually got to see a GP weeks later I asked why this happened and was told it shouldn’t have. Doesn’t this tell them that their system is not working?

Difficult or near impossible to get appointment

August 4, 2020
I have been a patient at this surgery for 5 years and only joined due to my previous GP retiring. I was assured that I would receive the same level of service but this has not been the case.
Appointments are difficult to get and I have yet to see a GP since joining this surgery.
Their systems do not work and they are over subscribed.

Can never get through on phone. Have redialed up

August 3, 2020
I have health problems and should go more often than I do. Can never get through, have spent all morning redialling upto 96 times with no luck. When I do get through am told no appointments, try again tomorrow. I just given up and wait till I am that bad and go to hospital.
Michael wright


August 2, 2020
Can never get through to the surgery and when I do, there are never appointments left and I am spoken to very rudely.

Dr Starling and Partners (Meridian Surgery)

Diagnostic and screening procedures, Family planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Treatment of disease, disorder or injury


(01273) 588200

Anchor Healthcare Centre
Meridian Way
East Sussex
BN10 8NF


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