Reviews (124)

I’ve used online and email service. Excellent

August 1, 2020
I have had excellent service. Went online twice. Had call back next day and then prescription to pharmacy same day. I see this as the way forward. I’d rather not go to surgery sitting with possibly infectious people, not only Covid any infection. I can explain as easily on phone or video call. Understand not everyone is able to use online services but for those that can I think it’s ideal, leaves phone lines free for those who can’t. People don’t like change and probably haven’t quite understood the value or benefit of the change. Some see a visit as a right, some for company. GP’s are expected to do so much more now, this is an excellent way of making better use of their time.
Anonymous

Ok until merge of both surgeries

August 1, 2020
never see the same dr always locums. Seem overstretched and you feel rushed all the time in your apt.
Anonymous

You Simply cannot get an appointment

August 1, 2020
They used to run an on line appointments and prescription service this has not worked properly for years. Currently you have to ring to try and get an appointment. I have tried for days to get through and if you do get through no appointments and you have to call back again later in the day and wait another hour I work and cannot just sit on the phone for an hour waiting to get though whilst at work.
Anonymous

Can not get through to get an appointment,

July 31, 2020
When you try and ring to get an appointment it is impossible to get through, if you are lucky to get through 9/10 they have no appointments left, also some of the receptionist are so rude
Anonymous

Doing a good job in the face of huge pressure

July 31, 2020
The surgery has to cope with a massive, ever expanding number of people and tbh I’m amazed they achieve anything. ESSC keeps approving development in Peacehaven without any new amenities and it’s only thanks to the hard work of the staff, who operate in the face of some hugely unthinking residents that anyone gets anything done. The receptionists can be terse and very forgetful (losing vital samples which meant I was denied treatment for a bacterial infection for two additional weeks) but when you see what they have to cope with I guess it’s hardly surprising, all the doctors and nurses I’ve seen have been lovely but they shouldn’t be expected to work under this pressure
Rona Hunnisett

Underfunded and overwhelmed

July 31, 2020
To make an app you have to constantly call in the morning. When you finally get through you are told there are no appointments left and to try in the afternoon. In the afternoon it is the same story. When my mum couldn’t get an appointment over the phone they advised her to queue outside in the morning from 8am, she did this, to be still told there were no appointments. My mum phoned me in tears! Receptionists are rude and abrupt and never tell you their name or wear a badge. They simply cannot cope with the demand.
Anonymous

Excellent staff once you get to see one

July 31, 2020
It is impossible to get through on the phones to this practice - online service was excellent but sometimes you need to see someone face to face
Anonymous

Great difficulty in getting an appointment

July 31, 2020
Not enough phone lines, not enough GPs
Anonymous

Can never get an appointment.

July 31, 2020
Phone constantly on redial when you finally get through no appointments available and told to ring back in the afternoon just to go through the exactly the same. Will not let you make an appointment in advance. This is the only surgery in the area now and it is severely over subscribed. Need more GP practices in the area as more and more houses are being built, people in the area are not getting the care we pay for.
Daren

Can’t get an appointment

July 31, 2020
The service has become so hard to access for anyone who does not have social media - internet or a mobile phone. Oaps are being excluded as are people who have disabilities - letters to New practice Manager are being ignored.
Anonymous

Dr Starling and Partners (Meridian Surgery)

Diagnostic and screening procedures, Family planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Treatment of disease, disorder or injury

Contact

(01273) 588200

Anchor Healthcare Centre
Meridian Way
Peacehaven
East Sussex
BN10 8NF

Location

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