Reviews (124)

Poor

July 31, 2020
Although I was able to make an appointment via the phone very easily, the phone call from the Doctor after having tests was worse than useless, he was very abrupt to the point of being rude, he offered no advise on how to prevent the issue happening again, or to phone for help/advice if it did
Anonymous

Awful

July 31, 2020
You can never get through on the phone or get an appointment since the new houses were built. You never see the same doctor twice...so there is no continuity..
I had an xray a couple of years ago which I have never seen or discussed with any doctor...
Anonymous

Once you get an appointment it is excellent

July 30, 2020
Cannot ever get through
Can try for hours and as a working person this is so difficult
Anonymous

Nights on impossible to get appointment

July 30, 2020
Cannot get through on phone lines. Cannot make an appointment in person
Anonymous

Pre Covid I could always walk to the surgery

July 28, 2020
Pre Covid I could always walk to the surgery and make an appointment if i failed to get through on phone. Now all appointments are via the phone. It took 3 days last week for me to get through. At Last on fri 24th July at 9.20 i was able to speak to a receptionist. All she could offer me was a telephone consult with Joe (Paramedic) late afternoon.. I was phoned at about 4.00 I have a urine tract infection prescribed antibiotics. I think the surgery/system is just overwhelmed by the amount of persons, needing to see a doctor or other health professional.
Anonymous

Practice to large for area covered

July 28, 2020
This is now the only practice in the area and last time I tried to get an appointment was told there are only six doctors. It has been know to have to make over 100 calls to try and make an appointment which is impossible. The practice use to be really good but not now. I would register somewhere else but nothing else in the area.
Anonymous

Always something going wrong,terrible service

July 28, 2020
Can never get through on the phone and when you persevere for over an hour you are eventually told they don't have appointments and to call back the next day. You end up in a spiral of desperation. My husband has been denied medical treatment that he needs every 8 weeks because they don't have appointments. I have not attended the doctors for myself because I was told there was no appointments and gave up. I can imagine a lot of medical conditions are being missed.
Anonymous

Phone answered quickly

July 27, 2020
I phoned at approx 14:45 on Wed 22 July, to get an appointment for my Husband and got through first time after a couple of minutes, (don't appreciate having to listen to long speech about merger from one of the Doctors)
Was told someone would phone him back before 18:00, they did phone about 18:30 and ran through issue.
So far very pleased with the service
Anonymous

No follow up on serious medical issues.

July 27, 2020
They don't chase things up or follow through any long term medical issues. My partner has had no proper help since moving to this surgery a year ago. its disgraceful. The Drs are great when you get an appointment but the surgery as a whole seems way overstretched and the fact Peacehaven is getting much bigger is a massive concern as the surgery is not coping already.
Zoe

Very dissatisfied

July 26, 2020
When I moved here 10 years ago there was never a problem , could phone and see a doctor the same day , Now I can never get through on phone , can’t book appointment until a week later , receptionist sometimes not very helpful, service on the whole has become worse and worse.
V French

Dr Starling and Partners (Meridian Surgery)

Diagnostic and screening procedures, Family planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Treatment of disease, disorder or injury

Contact

(01273) 588200

Anchor Healthcare Centre
Meridian Way
Peacehaven
East Sussex
BN10 8NF

Location

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