Limited Apts, lack of communication, poor
The whole family is registered here and has been for nearly 20 years, never really had any issues until the last year. My daughter went off to University and was told she needed to register in that area, all good and that was done. She came back due to lockdown and due to health issues needed to re-register here. She did that and recd medication. She was allowed one repeat (attached to prescription). Two week's before she needed it she placed the repeat request into the box as instructed and waited. She chased the Dr's 10 days after placing the request into the box only to be told it had been thrown away as she was no longer a patient! At no point did anyone tell her she was a patient for a limited time only and why just throw a request away without contacting the person? Obviously if they have placed a request they are under the impression they are still registered with you! This could have been medication that was life saving, thankfully it isn't but is still needed. The receptionist just kept repeating that she needed to register elsewhere and that she couldn't log a complaint because my daughter was no longer a patient. All I asked was that it be feedback that the communication was bad and my daughter wasn't told or didn't understand the situation and maybe it could be handled better in the future, one phone call to the patient before throwing a request away??. It's also really hard to get an appointment, I understand the difficulties with Covid but it was bad before the pandemic and gradually getting worse. Once you get an appointment the Dr's are lovely, it's just incredibly hard to get one in the first place and when you need medication or advice or not feeling well the stress of being told to ring back days on end is just appalling.