Receptionists
I fully understand the pressure that the reception staff are under but I feel their attitude is poor and not particularly helpful. I have stood in front of them, close to tears, trying to get an appointment for my husband, who has serious heart condition but have been told that there are no appointments. When I phone Stanford Medical centre (Brighton) for my father in law, they are helpful, polite, professional and empathetic. Would it not be a good idea for some sort of mentoring/shadowing of a practice like this to provide good practice training????