Too much demand not enough capacity
Can take over 100 plus calls to not get a busy tone and when you do get through you’re on hold for ages again, when you finally speak to someone most of the time apt have gone. The reception and telephone staff are great, but obviously very stretched and over worked and probably deal with abuse that’s out of their control. Having 1 GP practice for the population size is ridiculous. Things have got significantly worse since the merger and what I can guessing is a havens GP network collaboration. This has to be addressed as a matter of urgency or else people will fall through the cracks and it will impact patient care- especially for the elderly or vulnerable who don’t have access to e consult S1 etc and also for the welfare of the practice reception staff.