Unable to get an appointment -no service
I have been trying to get an appointment for weeks now as my daughter is suffering from an ongoing issue that we need to speak to a Dr about. This is the pattern, we are told to call at 8.00, after finally getting through following a 30 mnute wait the receptionist says there are no appointments call at 2.00. I call at 2.00 only to find the phone is just not answered. I repeat call for 20 times and there is no response. Again the next morning I call at 8.00 only to find the same cycle, I am told no appointments, call at 2.00, and at 2.00 there are again no appointments call at 8.00. This surgery is becoming ludicrous. I am extremely concerned that they are unable to provide even a minimum health service for this area. The merger of the surgeries has led to no service whatsoever and it is putting lives at risk. I strongly believe there needs to be an urgent quality review and audit of what is being provided by this surgery, against what they are being paid by the CCG. Failing surgeries should either be put under special measures and if there\'s no improvement new management should be installed.