Havens Health / Meridian Surgery

Diagnostic and screening procedures, Family planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Treatment of disease, disorder or injury

Contact

(01273) 588200

Anchor Healthcare Centre
Meridian Way
Peacehaven
East Sussex
BN10 8NF

Location

CQC Widget


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Reviews (172)

The phone waiting times are poor

May 14, 2021
The phone waiting time in hold are quite confusing as you don’t know how many are in front of you and you don’t know how long the wait it - when it is answered staff aren’t too confident in finding the right appointment with the right professional for your need - I find it really strange that you can’t pre book an appointment as they’ve ‘all run out’ I’m not sure how you can’t pre book to plan and elevate pressure on the service for less people having to keep phoning in
Anonymous

Impossible to get through or make an appointm

May 14, 2021
Have to call 200+ times to even get through to the queue system. When you do eventually speak to a receptionist, appointments are gone & next pre-bookable is in 2 weeks time. We have resorted to a&e several times through absolutely no choice. It's appalling that even children cannot be seen. It's gone rapidly downhill over the past 2yrs, the online booking system used to be great & we never had issues - since this has been removed, the situation has become critical. People will miss life saving diagnosis or referrals, something HAS to be done!!
Anonymous

Absolutely dire.

May 10, 2021
There is no point in beating about the bush any longer. The so called Senior Management at this surgery are simply not competent to run a surgery of this size. Not only is the surgery appalling they are utterly unresponsive to complaints or even to intervention by the ESCCG.
Ralph Wallis

No help whatsoever

May 4, 2021
Cannot get blood test which hospital want can’t get through on phone to poorly to bus into Brighton. Disgusting state of affairs. Hubby taken chemo tablets for 13yrs has low hemoglobin causing lots of problems, I suppose he just has to die, as Doctors don’t seem to care anymore.
Pauline lawson

Absolutely disappointed with the surgery.

April 29, 2021
Trying to get through to the surgery is terrible and then when or if you get through all the appointments for a telephone call back are gone when you are first in que. I can’t understand why, I had to ring 111 after waiting hours trying to get a answer ,what’s going to happen when this pandemic is over ???
Anonymous

Cannot get an appointment at all

April 27, 2021
It is nearly impossible to get through on the phones let alone get an appointment they are always fully booked and then some days they are shut half day! There aren't enough doctors for the amount of patients they have
Anonymous

Impossible to get through to the surgery.

April 27, 2021
This is the only GP surgery in a rapidly growing community of over 22,000 residents. If you want a Dr's appointment you are asked to ring at 8am. I rang at 8am and the answer phone said the surgery was closed, I immediately rang back and the line was engaged. I continued calling for about 2hrs but the line was engaged constantly. I rang again in the afternoon to be told all GP appointments were gone. I called into the surgery to be told I had to make an appointment by phone. I have tried ringing at 8am on numerous days only to hear the engaged tone. I have found it impossible to get an appointment to speak to a GP. Whatever system they are using it certainly is not working in my opinion.
Chris B

Can't get through. Got wrong notes

April 26, 2021
Took over 200 calls to get through. Eventually spoke to a dr who had the wrong notes and basically accused me of lying.
Anonymous

Ok if you get through or get an appointment

April 25, 2021
I need an appointment every few months for an injection and dread the day I need to phone and book as you can redial 200 times or so to even get into the queue system and then wait 45 mins to an hour to speak to someone. When you get through the nurse appointments are tough to obtain but possible but if you need to see a doctor forget it, those appointments are like gold dust and who knows how you get one as ringing at 8am like they tell you means by the time you get through they are gone and you’re told to ring again. They also keep changing their phone number as the phone system isn’t working properly making everything twice as hard.
Emma M

Getting through on telephone

April 24, 2021
As others say, eventually when do get through no am or pm appointments available, even for people with urgent need to see a nurse or doctor.
Anonymous

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