Havens Health / Meridian Surgery

318 attempts to get through to make an appt, you must start calling at 8am to have any chance. Then they send a letter asking to make an appointment, phoned at 2pm as suggested and no appointments available despite the book only opening at 2pm. Its impossible. You have to take time off work just to try and make an appointment. The practice manager is never on hand leaving staff answering the phones to deal with the problems, I have been told by one that they actually dread going to work. I for one have given up and will take a day off work to register elsewhere. I suggested that instead of writing to ask you to make an appointment that they make it and then advise, I was told by the receptionist that they they can't influence change. No one is listening to the concerns or offering advice.

Impossible to access GP, phones are never answered, e-consult has been taken down and systemone shows no available appointments until foreseeable future. People have daily health needs, something needs to be done urgently to rectify this appalling situation. This is utterly unacceptable. No care is being offered here at the moment.

I have tried so many times to phone to talk to someone about a ear infection, but can never get through, so many people are having the same problem

I injured my ribs and I was in constant pain, it was difficult to move or breath. I filled the e-consult form (Wednesday am) and I was told that I will be contacted before Thursday 6.30pm. I called the surgery once to see if there was a way of speeding up the process because I was in a lot of pain. After 30 minutes on hold a receptionist said it was impossible. I didn't receive any call/email/text by time I had been told in the e-consult, so on Friday morning I rang the surgery again. I was told they couldn't do anything, the e-consult was placed in a queue and I had to wait. I explained about the pain but the receptionist said there was nothing she could do and literally hang up the phone on me.
Saturday I was feeling extremely bad, the ribs were very painful, I was breathless and my arm was swollen. I contacted NHS 111 who referred me to A&E.
In hospital I was seen very quick, and they were surprised at the way I was treated by the GP. The pain on my ribs was making difficult for me to breath or to move which is why the arm was swollen.
This could have been avoided or speed up if the GP had seen me within the time frame I was told. I was three days in pain waiting for a phone call that never happened.

After a week of not being able to get throw on the phone I went in to the surgery to ask to talk to a doctor to be told there not booking appointments at the reception desk due to COVID and to ring throw to get an appointment. After explaining to her it impossible to ring throw and really need to speak to a doctor about my mental health she told me again to ring throw. How many people have to suffer without help. Mental health awareness is not at this surgery coz they could not give a dam how hard it is to get throw to them on the phone to get help from a doctor

Takes up to an hour to get through on the phone and when you do there are no appointments available or call back appointments left. The
E form is a joke too, the likelihood of getting a doctor to call is virtually nil, and more likely you don’t get a call at all and when you check online it’s been cancelled!!!!! Who’s cancelled it as it certainly wasn’t me !!!!!! You do not get any support when needed, they don’t seem to care and just want to get you off the phone even though you need an appointment and don’t get one.... it’s disgusting how you can’t get to speak or see a doctor, they always have an excuse. I just want to change doctors as you cannot get help or support from them especially since they nerfed with Rowe Avenue surgery, apparently when they merged it was going to be better but it’s ten times worse, they don’t deserve any stars

We have been put into this surgery as it has amalgamated with Rowe Ave and Meridian. This is the only practice now in the area and something drastic will happen soon. You cannot get through on the phone and you are turned away at the desk if you can't get through by phone. Even 90 odd year olds are told to go home and phone. It is impossible. The staff are less than caring. Found out that all the Rowe Avenue staff have now left in disgust as no idea how to run a surgery. We have been at Rowe Ave for 40 years and had some brilliant caring doctors. Now its a case of if they will let you live or die!!! So many complaints flowing

Have spent 2 full days to try and speak with a GP or make an appointment. After 155 calls to them this morning I finally got through to be told all appointments . I was eventually given a call back by the emergency GP at 4.15pm and called in to see her. Excellent service once you manage to speak to someone. It appears not enough phone lines, not enough appointments, not even on line. There has to be an improvement made re the appointment system if this practice is to serve the whole town.

I tried to get through on the phone 32 times - with no success. I then tried eConsult (the online service) which the surgery prefers you to use.
After completing the forms,I received an email stating that the surgery would return my call within
48 hours. Suffice to say, I did not hear back within the timeline promised.
I do not have a mobile phone and had to use the landline. This meant I was effectively tethered to the house for 48 hours . I will now have to stay in awaiting the call back. I have a life. I need to go out and buy food and other groceries etc. Why does the surgery think this is an acceptable form of service ?
I know of other people who have had a similar response. I really think that Meridian Surgery need to think of the impact their disregard for patients may cause.

My husband needs an eight weekly injection administered by a nurse- a simple routine procedure you think? Nope...everytime an appointment has been needed we spend over an hour waiting on the phone to be told no appointments, call back. We have had every excuse possible, lockdown when not in lockdown, no nurses working, no trained staff, no record of procedure when he has had it done for 3 years at the same practice. Every eight weeks we go through this, it is unbelievable! They get away with treating their patients like filth.