Appalling service with repeated errors
Repeatedly unable to make out prescriptions in a timely manner for my grandmother in a care home - these often get lost or are assumed to be part of her monthly medication requiring numerous phone calls and a member of staff/family having to collect as the pharmacist refuses to deliver. My grandmother is palliative and her medication is changing on a daily basis, she cannot wait weeks for it and we don’t have the time or energy to be forever calling to find out where medication is. No concern or kindness on the phone, just arrogance and contempt. Appalling service and we will be complaining to the organisation and requesting that her prescriptions are sent elsewhere. It is hoped the manager of her home will do the same for everyone’s prescriptions as there has been numerous errors.