Little Common & Old Town Surgery

Phone to make appointment get refused even my children with bad asthma. to point he ended up with chest infection. They never listen to the parents anymore.

I have dehydrated discs in my back and osteoarthritis. I was in pain with my back and legs and my feet were also swollen. I pressed my lifeline button at 6am on 29/12/15. The out of hours Dr said I should wait to see my own GP.

I called my surgery to request a home visit as I couldn’t move/walk to get to the surgery, however the surgery refused my request – I had to call the paramedics as I was in so much pain.

The paramedic took me to the surgery, and when I did arrive, I was seen by a registrar rather than my own GP – the registrar had to keep asking his own GP to make a diagnosis.

I explained to the registrar that I had dehyrdrated discs and the registrar told me I was talking rubbish and the condition does not exist.

Extremely unhelpful and unsupportive for my long term depression. Negligence for my babies care for misdiagnosed reflux, cows milk allergy and eczema and now suffering with long term damage because of this. Am appalled by the care from old town surgery. Luckily we soon left but the damage has been done.

On joining the practice, my assessment with the nurse was appauling. Scales were 5kg out, height measure falling off the wall.

Very good.

I visited LCOT surgery, the Dr identified kidney failure through a blood test when joining the surgery. Arranged an appointment at the hospital very quickly and efficiently and was treated within 1 day

Very pleased with care