Seaford Medical Practice

I understand the need for the online form. After it had been explained to me I understand the need to limit access to a fixed number each day - this is how primary and secondary care control workload. What I do not understand and find unacceptable is that the patients are not told about the restricted access. An explanation of how the system works, why the form is only available online for about 7-10 ours a week. It is immensely frustrating to try to complete a form, and when you cannot find it have a go receptionist refusing to take an appointment request over the phone. The frustration will, inevitably be "taken out" on staff by some patients.
Health care professionals have a long history of not telling patients the whole truth, I thought we had passed beyond that

Managed an appointment on Monday 9th September 2019.I was with the doctor within 5 minutes of arrival at the Health Centre. I explained my problem and had an examination. I was told go into the nursing station and have an ECG. A nurse did the procedure. I returned to the Doctor who said he would like me to go to EDGH A&E for further examination.

Good service by doctors and nurses but some reception staff could do with more training in dealing with people

Whilst the GPS and nursing staff including phlebotomists and podiatrists are good the repeat prescription system is poor.

At or around the Xmas break they advise that they need an extra four days to handle the repeats. If you try to put a repeat in early they will refuse it because it is too early!

The online prescription service has been offline for some considerable time in the recent past leaving the patients to put up with the vagaries of a somewhat chaotic prescription ordering system.

Apaarent refusal to undertake Domicillary's after 3pm - referral 111

Inability to undertake replacement dressings without an appointment

I have full praise for the staff and GP's at Seaford Medical Centre.

I have complex medical problems, and my GP has been patient and excellent.

A big thank you!

My husband took our daughter to the GP as she was complaining a lot of ear ache, headaches and having time off school. The GP was excellent with our daughter, made sure she directed her questions to her, understood her replies and checked she understood what was being said.

I've always been treated great there

It takes an inordinate amount of time to get on appointment at our surgery. Too many patients, not enough Doctors. I suspect a walk-in surgery would solve many cough/cold/seasonal problems, leaving doctors available for more complex appointments. Same applies for the lengthy waits for hospital visits after referral - notably DGH