got through and was put on hold for a further 20 mins. Finally got through and blood test results all fine so wanted to book an appointment to see a Dr for my daughter who is suffering with her mental health. Apparently it has to be a phone consult - try and get a 14 yr old to speak to someone on the phone - they need face to face interaction and for the Dr to be able to see her body language/emotion. Nope not allowed phone call only and then the clinician will decide if a face to face is required. Very frustrating and I sincerely hope that anyone else dealing with their mental health is taken far more seriously. I totally we are in the middle of COVID but surely patients should be able to see a Dr? The Surgery has LIVI and Engage Consult which we are encouraged to use but what about the elderly who don't use the internet. Plus with these services available then surely there must be more staff available to answer the phone!!! On the plus side the lady on the phone was very sympathetic. Sympathy doesn't deal with the situation though does it?
by the nurse in the morning. The phone was continually engaged. Finally managed to get the phone to ring but it wasn't answered for over 15 minutes at around 4.30pm. Was told by the receptionist that they only had 2 people answering the phone and the receptionist suggested we contact our MP to complain! Phone contact is always really difficult and this has been ongoing for several years.
an appointment for my son to have stitches removed. It doesn’t help that I can’t pop down to surgery to book an appointment. I appreciate Covid means that we can’t do things that we would normally do but I should be able to book an appointment