Our Information and Signposting Service will be closed from 12pm on 24th December, re-opening on Thursday 2nd January 2024
A voicemail service will be available for you to leave a message, or you can send an email. Any enquiries received during our closure period will be responded to as promptly as possible when the service re-starts in January.
This year we are refreshing our Listening Tour approach to reach more of the county more regularly.
Young Healthwatch East Sussex is a youth voice group set up to shine a spotlight on the health and care issues that face children and young people across our county.
We are always on the lookout for new volunteers, so please get in touch today.
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Welcome to Healthwatch East Sussex
Healthwatch East Sussex gather people’s views of health and social care services in the county and make sure they are heard by the people in charge.
The people who fund and provide services have to listen to you, through us. So, whether you have had a good or bad experience, your views can help to make changes to services in East Sussex.
Our work covers all areas of health and social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience or take a look at how you can get involved.
We also provide a free information and signposting service to help people access, understand, and navigate the health and care in East Sussex.
More information can be found by clicking here or calling our enquiries line on 0333 101 4007.
Feedback Centre for Health and Care services
Our Feedback Centre provides a unique opportunity for you to tell us, providers and the public your experience of using health and care services in East Sussex.
We want to hear whether your experience has been good, bad or indifferent.
We use your reviews to understand where services are working well, and where they can be improved.
Visit the Feedback Centre
Young Healthwatch
Young Healthwatch East Sussex is a youth voice group set up to shine a spotlight on the health and care issues that face children and young people across our county.
We combine traditional youth work practices with creativity, technology, and youth leadership, to create an exciting and engaging program for local young people to act as community ambassadors and support our projects and campaigns on children and young people’s health topics.
Read more
Our 2023/24 Annual Report
We are delighted to share ‘The value of listening’, our Annual Report for 2023-24.
It highlights how we have listened to the voices of the public, patients and partners and used people’s feedback, experiences and preferences to help shape health and social care in East Sussex, and across Sussex.
Read more
Latest Reviews
Latest News
How and where to access health and care services over the festive period
Many health and care services change their working hours over the Christmas and New Year period. We have drawn … Read more
Pharmacy opening times: Christmas and New Year 2024
In your preparations for the festive season, don’t forget to order any repeat medications in good time, as GP practices … Read more
Diabetic eye screening survey
Help us improve your local diabetic eye screening service Currently, everyone diagnosed with diabetes aged 12 years and over is … Read more
Our reports
Student Engagement 2024
Between September and November 2024, Healthwatch East Sussex attended three student events across the county. We engaged with over 365 young people and received more than 140 pieces of feedback from students about their experiences of health and social care services.
In November 2024, Healthwatch in Sussex sought experiences of adult social care services in the last 12 months, or from their relatives, carers or friends.
‘You Said – We Did’ November 2024
We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.
Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during November 2024.
