Welcome to Healthwatch East Sussex

Healthwatch East Sussex gather people’s views of health and social care services in the county and make sure they are heard by the people in charge.

The people who fund and provide services have to listen to you, through us. So, whether you have had a good or bad experience, your views can help to make changes to services in East Sussex.

Our work covers all areas of health and social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience or take a look at how you can get involved.

We also provide a free information and signposting service to help people access, understand, and navigate the health and care in East Sussex.

More information can be found by clicking here or calling our enquiries line on 0333 101 4007.

COVID-19 Updates

Feedback Centre for Health and Care services

Our Feedback Centre provides a unique opportunity for you to tell us, providers and the public your experience of using health and care services in East Sussex. 

We want to hear whether your experience has been good, bad or indifferent.

As well as leaving your own feedback, you can also read reviews left by others.

We use your reviews to understand where services are working well, and where they can be improved.

Every time you use any health or care service, spend a few minutes and tell us how it was for you.


Visit the Feedback Centre

COVID-19 Vaccination Hub

We have set up out COVID-19 vaccination hub to:

· Share information on who is to be vaccinated and when

· Provide details on the Vaccination rollout in Sussex

· Receive and respond to Frequently Asked Questions (FAQs)

· Offer links to further sources of information


Read more

Long COVID or Post COVID Syndrome in East Sussex

Many people make a full recovery from COVID but for some, the illness can last longer.  This is known as Long COVID or Post COVID Syndrome.

There is support available and services that you can access.

Healthwatch have pulled together some information about NHS services (and how to access them), support and services provided by community groups and links to local and national Long COVID support groups.

We welcome feedback on your experience of living with Long COVID and the care and support you have received in East Sussex.


Read more

Latest News

Experiences of NHS 111 vary significantly say new Healthwatch reports

August 5, 2022

What have been your experiences of using NHS 111? We asked the public in East Sussex this question and also … Read more

Tell us your experiences of Long COVID in Sussex

August 4, 2022

Approximately, 550,000 people in Sussex have contracted coronavirus (COVID-19) since the pandemic began. Long COVID is a term to describe … Read more

Patient Lead Assessment of the Care Environment (PLACE) Programme September 2022

August 3, 2022

  Good environments matter. Every NHS patient should be cared for with compassion and dignity in a clean, safe environment. … Read more

Our reports


What have been your experiences of using NHS 111?

We asked the public in East Sussex this question and also made visits to NHS 111 call centres to better understand how they operate.

Read what you told us, what staff working in NHS 111 call centres experiences were, and what the provider of NHS 111 in Sussex told us about their plans for developing services.

By Healthwatch East Sussex
NHS 111

How was your experiencing of accessing GP led services during the pandemic?

We asked patients in Sussex this question. Read what you told us, what staff working in GP practices said, and NHS Sussex’s plans for improving access

By Healthwatch in Sussex
GP Healthwatch in Sussex

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with Health and Care providers to help develop and improve services.

The monthly I&S Service report provides an overview of the enquiries received, which includes information on the number of enquiries received, as well as the method of contact, main themes, and location of enquiries.

By Healthwatch East Sussex
Information and Signposting
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For detail on how we use your data please view our privacy policy here.