Welcome to Healthwatch East Sussex

Healthwatch East Sussex gather people’s views of health and social care services in the county and make sure they are heard by the people in charge.

The people who fund and provide services have to listen to you, through us. So, whether you have had a good or bad experience, your views can help to make changes to services in East Sussex.

Our work covers all areas of health and social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience or take a look at how you can get involved.

We also provide a free information and signposting service to help people access, understand, and navigate the health and care in East Sussex.

More information can be found by clicking here or calling our enquiries line on 0333 101 4007.

COVID-19 Updates

Feedback Centre for Health and Care services

Our Feedback Centre provides a unique opportunity for you to tell us, providers and the public your experience of using health and care services in East Sussex. 

We want to hear whether your experience has been good, bad or indifferent.

As well as leaving your own feedback, you can also read reviews left by others.

We use your reviews to understand where services are working well, and where they can be improved.

Every time you use any health or care service, spend a few minutes and tell us how it was for you.


Visit the Feedback Centre

COVID-19 Vaccination Hub

We have set up out COVID-19 vaccination hub to:

· Share information on who is to be vaccinated and when

· Provide details on the Vaccination rollout in Sussex

· Receive and respond to Frequently Asked Questions (FAQs)

· Offer links to further sources of information


Read more

Long COVID or Post COVID Syndrome in East Sussex

Many people make a full recovery from COVID but for some, the illness can last longer.  This is known as Long COVID or Post COVID Syndrome.

There is support available and services that you can access.

Healthwatch have pulled together some information about NHS services (and how to access them), support and services provided by community groups and links to local and national Long COVID support groups.

We welcome feedback on your experience of living with Long COVID and the care and support you have received in East Sussex.


Read more

Latest News

Your questions about the Non-Emergency Patient Transport Service (NEPTS) put to the provider

June 20, 2022

  Healthwatch in Sussex has been working in collaboration with South Central Ambulance Service NHS Foundation (SCAS), the provider of … Read more

Help the NHS help you over the June Bank Holiday Weekend

May 31, 2022

  Over the Jubilee Bank Holiday weekend, the NHS is asking the public to Help us Help you if you … Read more

Dying Matters Awareness Week 2022

May 5, 2022

As part of Dying Matters Awareness Week Healthwatch East Sussex invited Dr. Jane Lewington Consultant in Palliative Medicine East Sussex … Read more

Our reports


Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with Health and Care providers to help develop and improve services.

The monthly I&S Service report provides an overview of the enquiries received, which includes information on the number of enquiries received, as well as the method of contact, main themes, and location of enquiries.

By Healthwatch East Sussex
Information and Signposting

During December 2021, volunteers aged between 13 and 17 from our Young Healthwatch undertook a mystery shopping exercise in December 2021, looking at the East Sussex Child and Adolescent Mental Health Services (CAMHS)  website through the lens of young patients seeking help for mental health concerns.

CAMHS is the name for the NHS services that assess and treat young people with emotional, behavioural or mental health difficulties.

This report provides their findings, as well as recommendations for service commissioners and providers.

By Healthwatch East Sussex
children and young people Mental Health young healthwatch

Young Healthwatch have been talking to local young people across East Sussex about their views and experiences of the COVID-19 vaccination programme, developing key findings and linked recommendations for those co-ordinating and delivering these services locally.

By Healthwatch East Sussex
children and young people COVID19 young healthwatch
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