Welcome to Healthwatch East Sussex

Healthwatch East Sussex gather people’s views of health and social care services in the county and make sure they are heard by the people in charge.

The people who fund and provide services have to listen to you, through us. So, whether you have had a good or bad experience, your views can help to make changes to services in East Sussex.

Our work covers all areas of health and social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience or take a look at how you can get involved.

We also provide a free information and signposting service to help people access, understand, and navigate the health and care in East Sussex.

More information can be found by clicking here or calling our enquiries line on 0333 101 4007.

COVID-19 Updates

Feedback Centre for Health and Care services

Our Feedback Centre provides a unique opportunity for you to tell us, providers and the public your experience of using health and care services in East Sussex. 

We want to hear whether your experience has been good, bad or indifferent.

As well as leaving your own feedback, you can also read reviews left by others.

We use your reviews to understand where services are working well, and where they can be improved.

Every time you use any health or care service, spend a few minutes and tell us how it was for you.

Visit the Feedback Centre

COVID-19 Vaccination Hub

We have set up out COVID-19 vaccination hub to:

· Share information on who is to be vaccinated and when

· Provide details on the Vaccination rollout in Sussex

· Receive and respond to Frequently Asked Questions (FAQs)

· Offer links to further sources of information

Read more

COVID-19 Booster Vaccinations

COVID-19 booster vaccinations are now available for everyone aged 18+.

You will only be eligible for a booster 3 months (91 days) after your second vaccination.

You can book your COVID-19 vaccination appointments online or by calling 119 free of charge.

You can pre-book a booster dose from 2 months (61 days) after your 2nd dose, and the appointment dates you’ll be offered will be from 3 months (91 days) after your 2nd dose.

Please support services in planning their capacity by booking appointments.

Details of vaccination sites in East Sussex are available here.

Please be aware that demand for appointments is currently high and you may experience delays, but do keep trying as they will continue to become available.

Further NHS guidance on COVID-19 boosters is available here.

Read more

Latest News

Young People and COVID-19 Vaccinations – Latest Update

October 7, 2021

  COVID-19 vaccines are available for children and young people aged 12-17 years old. Aged 12-15 years? The COVID-19 vaccination … Read more

We are hiring!

January 5, 2022

East Sussex Community Voice (ESCV) is seeking skilled, committed and energetic applicants for a number of key roles. For further … Read more

Healthwatch publishes findings from pilot into Hospital Discharge Wellbeing Checks in East Sussex

December 16, 2021

Healthwatch research on hospital discharge experiences in East Sussex during the pandemic A new report from Healthwatch East Sussex reveals … Read more

Our reports

A new report from Healthwatch East Sussex reveals that four out of five of patients discharged from local hospitals last winter reported a positive experience, but there were some aspects of discharge that could be developed and improved.

1,441 wellbeing checks were undertaken by Healthwatch volunteers and staff with patients discharged from hospital by telephone between August and November 2020.

We found that:

  • 85% of discharged patients made favourable comments about their hospital stay and praised the professionalism, responsiveness and caring attitude of staff.
  • Those with a support need who required assistance were signposted and referred to GPs, Community Hubs and other organisations.
  • Communication with patients was the most common issue raised.
  • Feedback from discharged patients highlighted the positive value attributed to follow-up checks, irrespective of support needs.
  • Healthwatch will work with commissioners to understand and develop the hospital discharge process moving forwards.

Our report identifies 11 recommendations for East Sussex Healthcare NHS Trust who run the hospitals that patients were discharged from, NHS Commissioners who contract local GPs and Healthwatch. The focus of these is embedding the learning with a view to improving the experience for patients before, during and after discharge.

By Healthwatch East Sussex

Last year Healthwatch in Sussex undertook and published findings from our patient survey on Non-Emergency Patient Transport Services. We are now publishing an update on the impact our reports have had and the activity which has happened since they were released

In August 2020, Healthwatch in Sussex carried out its fourth review of Non-Emergency Patient Transport Services (PTS).

In our latest report (attached below) we take the opportunity to describe:

  • Some of the impact that your feedback and our subsequent reports had
  • The work we have been doing on PTS since then.
  • How your feedback and our reports have influenced a national review of PTS, which highlighted the importance of the service:
“The Non-emergency Patient Transport Review was launched in response to significant concerns highlighted by patient groups and charities, including Healthwatch, Kidney Care UK and Age UK, and by many in the patient transport sector themselves. The review has found that patient experience, service quality and service sustainability vary significantly across England. Many services are good, but there is often scope for significant improvement.”
Patient Transport

During a two-week period in August 2021, Healthwatch East Sussex undertook semi-structured interviews with 28 of the 42 residents living at Kendal Court at that time.

Engagement focused on gathering views and experiences on five core themes:

1. Residents’ experiences of living at Kendal Court
2. Residents’ experiences of being placed and arriving at Kendal Court
3. Issues affecting residents – practical, economic, social and health related
4. How, when and where support or help was sought, provided or accessed
5. Any changes that residents felt would help improve their experience

Qualitative responses and residents’ narrative was recorded during the engagement
process, analysed against the themes above, and cross-cutting issues identified.

This research was a follow-up to an earlier review of residents experiences at Kendal
Court, also carried out by East Sussex Community Voice [The host body of Healthwatch
East Sussex] in 2018.

By Healthwatch East Sussex
Engagement Kendal Court
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