Welcome to Healthwatch East Sussex
Healthwatch East Sussex gather people’s views of health and social care services in the county and make sure they are heard by the people in charge.
The people who fund and provide services have to listen to you, through us. So, whether you have had a good or bad experience, your views can help to make changes to services in East Sussex.
Our work covers all areas of health and social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience or take a look at how you can get involved.
We also provide a free information and signposting service to help people access, understand, and navigate the health and care in East Sussex.
More information can be found by clicking here or calling our enquiries line on 0333 101 4007.
COVID-19 Information Hub
Our COVID-19 information hub provides:
· Links to the latest government guidance, including details of the lockdown restrictions
· Data on COVID-19 cases across East Sussex
· Answers to your Frequently Asked Questions (FAQs)
· Details on COVID-19 symptoms, including how to get a test
· Signposting to those offering information and supportVisit the hub
COVID-19 Vaccination Hub
We have set up out COVID-19 vaccination hub to:
· Share information on who is to be vaccinated and when
· Provide details on the Vaccination rollout in Sussex
· Receive and respond to Frequently Asked Questions (FAQs)
· Offer links to further sources of informationRead more
Vaccination services move from the former Mothercare store to Sovereign Harbour Community Centre from Sunday 19 September Vaccination appointments and … Read more
You are invited to join us at an online event which will take place using Microsoft Teams. On 13 … Read more
During a two-week period in August 2021, Healthwatch East Sussex undertook semi-structured interviews with 28 of the 42 residents living at Kendal Court at that time.
Engagement focused on gathering views and experiences on five core themes:
1. Residents’ experiences of living at Kendal Court
2. Residents’ experiences of being placed and arriving at Kendal Court
3. Issues affecting residents – practical, economic, social and health related
4. How, when and where support or help was sought, provided or accessed
5. Any changes that residents felt would help improve their experience
Qualitative responses and residents’ narrative was recorded during the engagement
process, analysed against the themes above, and cross-cutting issues identified.
This research was a follow-up to an earlier review of residents experiences at Kendal
Court, also carried out by East Sussex Community Voice [The host body of Healthwatch
East Sussex] in 2018.
Healthwatch research shows mixed experiences of hospital discharge experiences during the pandemic
Between February and April 2021 Healthwatch ran a short web-based survey to understand how the hospital discharge process was functioning during the third national ‘COVID-19’ lockdown.
We focused our questions on capturing feedback living in East Sussex on four themes:
- Positive aspects of the experience and those people felt could be improved?
- Whether people received all the information and support they needed?
- If people had any outstanding concerns?
- Anything people still needed help or support with?
Of the 36 people completing our survey:
- Nearly half (17 – 47%) felt that their expectations were not met in relation to the information they were given about their health condition and treatment whilst in hospita
- Fewer than half (16 – 44%) had received a hospital discharge letter, and nearly a quarter (22.2%) had received no documents or any other these pieces of information at the point of discharge
- Two-fifths (15 – 41.7%) did not receive any information on how to access non-medical support and information, and approximately a third (13 – 36.1%) did not receive any information on how to manage symptoms or physical conditions, or details of who to contact in a medical emergency (12 – 33.3%).
- More than a fifth indicated that their expectations had not been met in relation to receiving a follow-up hospital appointment (9 – 25.0%), follow-up GP appointment (9 – 25.0%) or a diagnosis or test results (8 – 22.2%).
- Half (19 – 53%) indicated that they felt ready to leave hospital at the point they were discharged. However, a quarter (9 – 25%) did not.
- Half (18 – 50%) identified that they had an ongoing need health, care or wellbeing need and 5 (14%) indicated no further concerns.
- Approximately half (19 – 52.8%) had contact with their GP after their discharge, with 84% of these interactions being initiated by patients and 16% by GPs.
- A majority (22 – 61%) were able to get enough food and day-to-day essentials after discharge.
On the basis of these findings, we are providing four main recommendations:
- all patients should receive a hard copy of their discharge letter and this should include details of a patient’s treatment, post-discharge requirements and any next steps. This should be written in plain English and in a form that patients and carers can understand and refer back to.
- written guidance on medication (including self-medicating), pain management and appropriate self-care advice (do’s and don’ts) should be given to patients, so that they and their carers are clear on the actions they need to take to minimise the risk of negative outcomes.
- hospital discharge is undertaken in a dedicated transaction, with the same core set of information provided to all patients. This should include as minimum, clear guidance as to who the first port-of-call should be for any issues that arise linked to their hospitalisation.
- patients are provided with the details of the community and voluntary sector support available, and that this should be more comprehensive than a list of contact information, ideally itemising the types of support offered and eligibility for them.
Over the past year, the COVID-19 pandemic has meant patients are being discharged from hospital more rapidly. The Sussex NHS Commissioners’ Public Involvement team and Healthwatch in Sussex (East, West and Brighton & Hove) wanted to understand the patients (and family carers) experience of being discharged from hospital, and the impact of this on the patient’s future care at home.