Welcome to Healthwatch East Sussex

Healthwatch East Sussex gather people’s views of health and social care services in the county and make sure they are heard by the people in charge.

The people who fund and provide services have to listen to you, through us. So, whether you have had a good or bad experience, your views can help to make changes to services in East Sussex.

Our work covers all areas of health and social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience or take a look at how you can get involved.

We also provide a free information and signposting service to help people access, understand, and navigate the health and care in East Sussex.

More information can be found by clicking here or calling our enquiries line on 0333 101 4007.

COVID-19 Updates

Feedback Centre for Health and Care services

Our Feedback Centre provides a unique opportunity for you to tell us, providers and the public your experience of using health and care services in East Sussex. 

We want to hear whether your experience has been good, bad or indifferent.

As well as leaving your own feedback, you can also read reviews left by others.

We use your reviews to understand where services are working well, and where they can be improved.

Every time you use any health or care service, spend a few minutes and tell us how it was for you.

Visit the Feedback Centre

COVID-19 Vaccination Hub

We have set up out COVID-19 vaccination hub to:

· Share information on who is to be vaccinated and when

· Provide details on the Vaccination rollout in Sussex

· Receive and respond to Frequently Asked Questions (FAQs)

· Offer links to further sources of information

Read more

COVID-19 Booster Vaccinations

COVID-19 booster vaccinations are now available for everyone aged 16 and above, and young people aged 12 to 15 who are at high risk of COVID-19.

You will only be eligible for a booster 3 months (91 days) after your 2nd vaccination.

You can book your COVID-19 vaccination appointments online or by calling 119 free of charge.

You can pre-book a booster dose from 2 months (61 days) after your 2nd dose, and the appointment dates you’ll be offered will be from 3 months (91 days) after your 2nd dose.

People aged 75 and over, those aged 12 and above who are immunosuppressed and care home residents are to be offered an additional COVID-19 booster vaccination this spring.

Details of vaccination sites in East Sussex are available here.

Further NHS guidance on COVID-19 boosters is available here.

Read more

Latest News

Dying Matters Awareness Week 2022

May 5, 2022

As part of Dying Matters Awareness Week Healthwatch East Sussex invited Dr. Jane Lewington Consultant in Palliative Medicine East Sussex … Read more

Information on health services for people arriving from Ukraine

April 12, 2022

Information on health services for people arriving from Ukraine Інформація про медичне обслуговування людей, які прибувають з України   As … Read more

What Is Your Experience of Using NHS 111 in East Sussex?

April 4, 2022

The local NHS is encouraging people to access the ‘right service at the right time’ and use NHS 111 as … Read more

Our reports

During December 2021, volunteers aged between 13 and 17 from our Young Healthwatch undertook a mystery shopping exercise in December 2021, looking at the East Sussex Child and Adolescent Mental Health Services (CAMHS)  website through the lens of young patients seeking help for mental health concerns.

CAMHS is the name for the NHS services that assess and treat young people with emotional, behavioural or mental health difficulties.

This report provides their findings, as well as recommendations for service commissioners and providers.

By Healthwatch East Sussex
children and young people Mental Health young healthwatch

Young Healthwatch have been talking to local young people across East Sussex about their views and experiences of the COVID-19 vaccination programme, developing key findings and linked recommendations for those co-ordinating and delivering these services locally.

By Healthwatch East Sussex
children and young people COVID19 young healthwatch

During late 2021, Healthwatch East Sussex undertook a public survey of East Sussex residents experiences of dental services in East Sussex since March 2020, as well as a Mystery Shopping exercise to explore which practices in the county were accepting NHS patients at that time.

Our survey focused on people’s satisfaction with different aspects of dental services (e.g. waiting times, advice, treatment, referrals and costs) before and during the pandemic, including their experiences of registration with dentists; access to NHS and private services; whether dental needs were met (including access to emergency support); awareness of dental costs and exemptions; and information on changes to dental services.

These reports provides a brief summary of the key themes identified in the responses to the survey and the Mystery Shopping exercise.

By Healthwatch East Sussex
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