Welcome to Healthwatch East Sussex

Healthwatch East Sussex gather people’s views of health and social care services in the county and make sure they are heard by the people in charge.

The people who fund and provide services have to listen to you, through us. So, whether you have had a good or bad experience, your views can help to make changes to services in East Sussex.

Our work covers all areas of health and social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience or take a look at how you can get involved.

We also provide a free information and signposting service to help people access, understand, and navigate the health and care in East Sussex.

More information can be found by clicking here or calling our enquiries line on 0333 101 4007.

Feedback Centre for Health and Care services

Our Feedback Centre provides a unique opportunity for you to tell us, providers and the public your experience of using health and care services in East Sussex. 

We want to hear whether your experience has been good, bad or indifferent.

As well as leaving your own feedback, you can also read reviews left by others.

We use your reviews to understand where services are working well, and where they can be improved.

Every time you use any health or care service, spend a few minutes and tell us how it was for you.

Visit the Feedback Centre

COVID-19 Vaccination Hub

We have set up out COVID-19 vaccination hub to:

· Share information on who is to be vaccinated and when

· Provide details on the Vaccination rollout in Sussex

· Receive and respond to Frequently Asked Questions (FAQs)

· Offer links to further sources of information

Read more

COVID-19 Booster Vaccinations

COVID-19 booster vaccinations are available across East Sussex for those in eligible groups at six months from their second dose.

Boosters are only available via bookable appointments (not walk-ins), and are being delivered at these sites.

You can book your COVID-19 vaccination appointments online or by calling 119 free of charge.

If you call 119, you can speak to a translator if you need to.

If you have difficulties communicating or hearing, or are a British Sign Language (BSL) user, you can use textphone 18001 119 or the NHS 119 BSL interpreter service.

 

Read more

Latest News

Are you living with Physical Pain? How is it for you?

November 29, 2021

Healthwatch in Sussex believe that comparing lots of different people’s experiences helps us, and in this case the NHS, to … Read more

Share your experiences of using GP (General Practice) services in the last six months

November 23, 2021

  Who are Healthwatch? Healthwatch in Sussex are the local independent champion for people using health and care services in … Read more

Aged 16 or 17? Tell us your experiences of COVID-19 Vaccinations

November 23, 2021

Young People in East Sussex aged 16-17 have been invited for their COVID-19 vaccination, and Healthwatch has launched a survey … Read more

Our reports


Last year Healthwatch in Sussex undertook and published findings from our patient survey on Non-Emergency Patient Transport Services. We are now publishing an update on the impact our reports have had and the activity which has happened since they were released

In August 2020, Healthwatch in Sussex carried out its fourth review of Non-Emergency Patient Transport Services (PTS).

In our latest report (attached below) we take the opportunity to describe:

  • Some of the impact that your feedback and our subsequent reports had
  • The work we have been doing on PTS since then.
  • How your feedback and our reports have influenced a national review of PTS, which highlighted the importance of the service:
“The Non-emergency Patient Transport Review was launched in response to significant concerns highlighted by patient groups and charities, including Healthwatch, Kidney Care UK and Age UK, and by many in the patient transport sector themselves. The review has found that patient experience, service quality and service sustainability vary significantly across England. Many services are good, but there is often scope for significant improvement.”
Patient Transport

During a two-week period in August 2021, Healthwatch East Sussex undertook semi-structured interviews with 28 of the 42 residents living at Kendal Court at that time.

Engagement focused on gathering views and experiences on five core themes:

1. Residents’ experiences of living at Kendal Court
2. Residents’ experiences of being placed and arriving at Kendal Court
3. Issues affecting residents – practical, economic, social and health related
4. How, when and where support or help was sought, provided or accessed
5. Any changes that residents felt would help improve their experience

Qualitative responses and residents’ narrative was recorded during the engagement
process, analysed against the themes above, and cross-cutting issues identified.

This research was a follow-up to an earlier review of residents experiences at Kendal
Court, also carried out by East Sussex Community Voice [The host body of Healthwatch
East Sussex] in 2018.

By Healthwatch East Sussex
Engagement Kendal Court

Healthwatch research shows mixed experiences of hospital discharge experiences during the pandemic 

Between February and April 2021 Healthwatch ran a short web-based survey to understand how the hospital discharge process was functioning during the third national ‘COVID-19’ lockdown.  

We focused our questions on capturing feedback living in East Sussex on four themes: 

  1. Positive aspects of the experience and those people felt could be improved?
  2. Whether people received all the information and support they needed?
  3. If people had any outstanding concerns?
  4. Anything people still needed help or support with
By Healthwatch East Sussex
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