Complaints – A Healthwatch East Sussex Guide to making a complaint about Health or Social Care
We often hear from people looking for more information and advice about what they can do if they have concerns or complaints. Making a complaint can feel daunting and scary, and you might be wondering whether it’s worth the time and effort.
However, if you are unhappy with the treatment or care you, a family member, or someone you care for has received, making a complaint can help providers and commissioners to learn, and improve services.
Our Guide to making a complaint about Health or Social Care
We have put together a guide to provide you with information about how to leave feedback and things to consider if you feel you would like to make a complaint and how to complain about different health and care services in East Sussex.
Our guide explains:
- How to leave feedback
- Trying to find a local resolution to any issues
- Who to complain to
- Accessing help to make a complaint
- What happens after making a complaint
- What to do if you are unhappy with the outcome of a complaint
We hope that the guides will answer most of your questions about making a complaint about Health or Social care, but if you need any more information please do contact us.
