Each month we feedback on the themes and issues people have contacted us about.
We share this information with you and with health and care providers to help develop and improve the services.
Our monthly report provides an overview of the enquiries that we have received via our Information & Signposting service, which includes information on the number of enquiries received, as well as the method of contact, main themes, and location of enquiries.
This month we heard:
- From people looking for advice on how to access counselling or talking therapies.
- GP Services were the most common theme for enquiries this month. We heard from a number of people struggling with accessing GP appointments and experience long wait times on the phone.
- From people looking for information and advice on making a complaint about hospital services.
Tell us your experiences
You can leave a review of health and care services in East Sussex each and every time you use them via our Feedback Centre. This only takes a few minutes and helps commissioners, providers and Healthwatch understand how services are performing.
The Healthwatch East Sussex Information and Signposting (I&S) Service helps people to access the right health or social care service or organisation for their needs. In addition, the I&S service also enables people to share their experience or make a complaint about services they have used.
To contact our Information and Signposting Service please call: 0333 101 4004 or
Email: enquiries@healthwatcheastsussex.co.uk
Twitter: @HealthwatchES
Facebook: Facebook.com/HealthwatchESussex
View the report
Click the link below to download the report
| Information and Signposting Service: Enquiries during October 2022 | Download File (pdf 211.57 KB) |
