Healthwatch in Sussex publish the final report ending our series nine of webinars capturing relatives and family carers experiences visiting their loved ones in care homes during the pandemic.

‘Staying connected with relatives and loved ones in residential settings – One Year On’ hosted on the 9th November 2021 welcomed 42 attendees including health and care partners, regulators, providers and carers support organisations. Many of the family carers attended all nine webinars hosted throughout the year.

The webinars enabled family carers to:

  • share their views and experiences with providers and health and care professionals, as well as
  • receive timely updates on new guidance as it was implemented
  • Raise the profile of Essential Carer role – nationally and locally
  • Participate in Q & A sessions
  • Access support; and
  • So importantly, to have their voices heard

A video of the webinar is available to view here: 

You can read the final report which provides a summary of the discussion and actions via the link below.

By Healthwatch in Sussex
Care Home Healthwatch in Sussex

Tell Us Your Experience

People’s experience of trying to visit loved ones in care homes following changes in Government guidance is still a priority for Healthwatch.

Whether it’s good or bad, please tell us how visiting your relative or friend is working out for you, and encourage others to do the same.

Contact us via our enquiries line 0333 101 4007  or email:

View the report

Click the link below to download the report

Healthwatch in Sussex - 'Staying Connected Webinar 2021: One Year On' Report Download File (pdf 174.16 KB)

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