During the first COVID-19 lockdown, Healthwatch in Sussex undertook multiple forms of
‘virtual’ engagement to capture patient and public experiences of the restrictions, as
well as their understanding of which services were operating, and how and when they
should be accessed.
In response to the announcement of a second COVID-19 lockdown, Healthwatch in
Sussex launched a short ‘Tell Us – Ask Us’ campaign, encouraging and supporting
members of the public to do two things:
1. Tell us about their experience of accessing health and care services during the
current lockdown, good or bad or indifferent, including when they have chosen
not to access a service for any reason.
2. Ask us for clarification on what they can and can’t do during lockdown, including
accessing health and care services where guidance is not clear or accessible.