In August 2024 Healthwatch East Sussex spoke to a small group of patients who had recently received care from ESHT’s Urgent Community Response (UCR) team.
We asked them what they felt worked well with the service, and where they felt improvements could be made.
Patient feedback was mostly positive, with 100% of participants telling us they felt the UCR team treated them with dignity, care and respect, and 85% telling us that the service met their needs. Areas where patients felt the service could be improved focused on improving communication with patients, particularly about what would happen to patients once their package of care came to an end.
HWES provided ESHT with three recommendations around improving communication with patients, providing clear and concise information on what would happen when patients care package ended and ensuring that patients communication needs are taken into account when planning and delivering their care.
We hope to revisit our work around UCR services in the future to undertake a more thorough review of the service.
Tell Us Your Experiences
Please tell us your experiences of local health and care services via our Feedback Centre and let us know how this has been for you.
We want to hear if it has been good, bad or indifferent.
Help and support with Health and Care
If you need help or support related to health or care, then please contact our Information & Signposting Service via
0333 101 4007 or enquiries@healthwatcheastsussex.co.uk
View the report
Click the link below to download the report
| Urgent Community Response Survey | Download File (pdf 1.72 MB) |
