What we are hearing, monitoring and doing? Quarter 2: July to September 2023

This document is a summary of the things we have heard about health and care, the issues we are monitoring and the actions we are taking.

What we are hearing

We hear lots about health and care. This section summarises the headline themes and issues that we have heard from the public and patients during the last quarter. It doesn’t include everythng we hear, but is a snapshot of the most common or more significant issues brought to our attention in the last three months.

It highlights where we have heard this, whether it is a new or existing issue and what steps we are or may take in response.

What we are monitoring

Some health or care themes we hear about on a regular and ongoing basis. Other themes we don’t hear anything about, but we know they may be having an impact on people’s experiences.

We have listed the headline themes we are monitoring, some of which we have already undertaken projects on and others we are considering for future projects.

What we are doing

Our workplan for the future sets out our projects and engagement activities for the next quarter. This may include some that have already started or others that have yet to begin. Our work is driven by what we hear, so tell us your experience and help guide our workplan.

As well as these initiatives, we will continue our regular day-to-day work in supporting people with their health and care enquirers, gathering feedback and insight on health and care themes and championing public and patient voice with decision-makers.