We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.
Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during February 2024.
Our activity in February
You Said:
We heard from an individual who has been suffering from long-term back pain but has been unable to get an appointment with their GP.
We Did:
We advised them that patients can now make a self-referral for physiotherapy services directly to the musculoskeletal (MSK) team. The physiotherapist should be able to refer on for further MSK treatment should it be necessary.
You Said:
We spoke to an individual with chronic obstructive pulmonary disease (COPD) who wasn’t using inhalers as often as they should as they were struggling to afford the prescription costs.
We Did:
We told them about the NHS Low Income Scheme, that helps to cover the cost of health care such as prescriptions, dental and eye care, and travel costs.
You Said:
We heard from an individual who wanted their contraceptive implant removed, and to discuss alternatives.
We Did:
We told them they could speak to their GP or access the East Sussex sexual health service free of charge, and shared details of how they could make contact.
You Said:
We heard from an individual not currently registered with a GP but wished to do so. They were also seeking mental health support. They had an HC2 form which entitles access, but it is out of date.
We Did:
We provided contact details of which GP to register with and explained the process. We shared details of Health in Mind and explained their services. We provided a link to enable renewal of the HC2 form.
Tell us your experiences of local health and care services
We always want to hear the experiences of local people when they use health and care services.
You can share your experience by leaving a review on our Feedback Centre at any time and tell us how things were for you. What was good and what could be improved?
You can also share your experience or seek further support with health and care enquiries from our Information & Signposting service via:
Email: Enquiries@healthwatcheastsussex.co.uk
Telephone: 0333 101 4007 Monday – Friday (10am-2pm)
View the report
Click the link below to download the report
| HWES - 'You said - We Did' - February 2024 | Download File (pdf 59.89 KB) |
