'You Said We Did' - January 2024

Our activity in January

You Said:

We heard from a concerned parent whose child had a painful verruca. Their GP practice had informed them they don’t provide verruca treatment, and they didn’t know what to do next.

We Did:

We contacted NHS Sussex, who suggested trying over the counter medication first is recommended, but cryotherapy is offered as a standard GP service and should be available if needed. We passed this information onto the parent.

You Said:

We were contacted by a disabled patient who could no longer get to their GP practice. Due to their limited mobility, they didn’t drive, were unable to use public transport and could not afford a taxi.

We Did:

We researched transport options and identified a free pre-bookable, door to door ‘dial-a-ride’ service that the individual could access. We shared the service details and sent them an information leaflet so they had the details to-hand.

You Said:

We were contacted by an individual who wanted help to make a formal complaint regarding a family member’s treatment by an NHS Service.

We Did:

We shared our Healthwatch Guidance on Health and Care Complaints, as well as signposting them to The Advocacy People to access free and confidential Independent Health Complaints Advocacy support.

You Said:

We were contacted by an individual seeking an NHS dentist accepting new patients in the Lewes part of East Sussex. This is one of our most common enquires.

We Did:

We reviewed the Find-a-Dentist website and list of additional dentistry sessions. We emailed details of a practice in Lewes accepting new NHS patients, the Sussex Dental Helpdesk number and HWiS guide to Dentistry.