‘You Said – We Did’ – October 2023

Our activity in October

You Said:

We heard from more people with complex personal and health circumstances who often require support to navigate and communicate with multiple agencies to ensure their needs are met.

We Did:

We told our NHS Sussex and Adult Social Care colleagues about the challenges some people are facing, especially where needs are complex and require support outside of leaving feedback or making a complaint e.g. dementia, hearing impairment.

You Said:

We received several enquiries from people who had been unable to find a COVID-19 vaccination session in their local area, despite having received an invitation to have the vaccine.

We Did:

We contacted the NHS Sussex Vaccinations Team and shared their response with enquirers. We also shared information on GP-led vaccination clinics and the phone number for the Sussex COVID Vaccination Helpdesk.

You Said:

We heard from an individual who had been advised they needed a Fast Track assessment for Continuing Healthcare (CHC) but did not know how to access this service.

We Did:

We provided information on the Fast Track Patient Pathway for CHC, including a Patient Information Leaflet, which included eligibility criteria and the referral process.

You Said:

We received a request from a local VSCE volunteer supporting asylum seekers to ask if they are eligible for free hearings aids via the NHS?

We Did:

We responded advising that NHS information suggests that they are free via the NHS if recommended by a specialist. We also provided links to the NHS webpage on hearing aids.

Tell us your experiences of local health and care services

We always want to hear the experiences of local people when they use health and care services.

You can share your experience by leaving a review on our Feedback Centre at any time and tell us how things were for you. What was good and what could be improved?

You can also share your experience or seek further support with health and care enquiries from our Information & Signposting service via:

Email: Enquiries@healthwatcheastsussex.co.uk

Telephone: 0333 101 4007 Monday – Friday (10am-2pm)